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Fiverr Pro
English
$
USD
I will create a knowledge base for your product
Hard work is indeed the pathway to success
With over 8 years of professional experience, I specialize in knowledge base creation for SaaS products. Are you just 2 weeks away from going live and have no product documentation? No worries! Contac...
Vetted by Fiverr Pro
Sohaib Qaiser was selected by the Fiverr Pro team for their expertise.
Vetted for
Technical Writing
Writing Advice
About this Gig
Vetted Pro
*******I do it all by myself. Therefore, please message before placing an order to confirm availability.*******
Educating the end-user has always been a challenge as the documentation requires an attention to detail as well as a comprehensive approach to create an interactive product help center. Bringing 5 years of industrial experience into play, I will assist the complete SDLC of your project/product. I will do this by:
- Creating a complete knowledge base using the best industrial practices
- Documenting Software Requirement Specifications (SRS) document of the use cases. (architecture diagram needs to be provided by your dev. team)
- Providing post-launch support by drafting service release notes for any client-requested enhancements
- Create scripts for the training videos meant for the end-user
So why wait? Place an order today to address the documentation requirements of your product
Document type:
User & training manuals
•
Documentation
Language:
English
•
Urdu
Delivery style preference
Please inform the freelancer of any preferences or concerns regarding the use of AI tools in the completion and/or delivery of your order.
My Portfolio
FAQ
What do I need from you to get started?
Before the documentation starts, you need to provide a demo account on your application so that I can take fresh screenshots to make KB articles more appealing.
What if the UI changes later on?
Not a problem. Although better-suited to create the help center after the UI is finalized, I do not charge for screen updates later on.
What if I need changes after the order is completed?
If the changes are required in the existing content, they can be done totally free. However, if the changes include further additions in the knowledge base, it will be charged accordingly.
What happens after the knowledge base is created?
To make an effective knowledge base, work starts once the help center is online. This is because it needs to remain updated at all times. Once created, I can assist you with documenting all the front-end enhancements shipped in monthly release via documenting release notes merged into existing KB.
Which Knowledge Base Creation Tools can I use?
I have worked on the following tools: HubSpot Service Hub (My favorite considering the ease of use) Tawk.to (Affordable option but needs separate text and image blocks with no auto-save) Notion BetterDocs (Again requires too much manual effort) Intercom Freshdesk
What if you are using a Knowledge Base creation tool and need my email address to create my user?
Sometimes, there is a need to add a user to the KB creation tool so that I can start working. Thankfully, we are allowed to share such details once the order is placed and as per the guidelines, this exchange is facilitated by the Orders page.
Reviews
61 reviews for this Gig
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Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
J 
jay_schwartz
Repeat Client
United States
Sohaib went above and beyond and was very patient with my internal delays in reviewing his work to finalize the project. Would absolutely work with him again on more projects.
$1,500-$2,000
Price
3 months
Duration
S 
Seller's Response
Helpful?K kieranshirey
Repeat Client
Australia
Sohaib does a professional job refreshing our knowledge base on a regular frequency. Great guy to work with.
$100-$200
Price
1 day
Duration
Helpful?F flipvandenbosch
Netherlands
Great job!
$200-$400
Price
1 day
Duration
Helpful?J jay_schwartz
Repeat Client
United States
This was my second project and planning the next project already
$100-$200
Price
7 days
Duration
S Seller's Response
Helpful?J jay_schwartz
Repeat Client
United States
Just completed the first project, and he truly went above and beyond. We are already starting the second project.
$100-$200
Price
3 weeks
Duration
S Seller's Response
Helpful?
Reviews
61 reviews for this Gig
| (61) | ||
| (0) | ||
| (0) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
J jay_schwartz
Repeat Client
United States
Sohaib went above and beyond and was very patient with my internal delays in reviewing his work to finalize the project. Would absolutely work with him again on more projects.
$1,500-$2,000
Price
3 months
Duration
S Seller's Response
Helpful?K kieranshirey
Repeat Client
Australia
Sohaib does a professional job refreshing our knowledge base on a regular frequency. Great guy to work with.
$100-$200
Price
1 day
Duration
Helpful?F flipvandenbosch
Netherlands
Great job!
$200-$400
Price
1 day
Duration
Helpful?J jay_schwartz
Repeat Client
United States
This was my second project and planning the next project already
$100-$200
Price
7 days
Duration
S Seller's Response
Helpful?J jay_schwartz
Repeat Client
United States
Just completed the first project, and he truly went above and beyond. We are already starting the second project.
$100-$200
Price
3 weeks
Duration
S Seller's Response
Helpful?
