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I will handle shopify customer service refunds and order tracking
Social media Management Expert
Need a reliable professional to keep your business organized, responsive, and growing? I help brands and entrepreneurs with social media management, virtual assistance, Shopify customer support, lead ...
Vetted by Fiverr Pro
Sohel Rana was selected by the Fiverr Pro team for their expertise.
Vetted for
Customer Experience Management (CXM)
About this Gig
Hi there! I'm Sohel Rana, a Shopify Customer Support Specialist. I help online stores keep customers happy by handling daily support with clear, professional communication.
What I can help you with:
- Reply to customer emails/messages (order questions, shipping updates, returns/refunds)
- Order tracking and delivery follow-ups (using your tracking tools or carrier links)
- Subscription help (pause/cancel/update) if you use a subscription app
- Basic Shopify admin support (order updates, notes, tags, customer records)
- Refund and return handling based on your store policy
- Weekly summary/report (common issues, patterns, and suggestions)
How it works:
- You share your store policy and support guidelines (or SOP if you have one)
- I follow your brand tone and templates (or create clean templates if needed)
- I keep everything organized and updated daily
Before ordering, please message me your main support needs and your stores refund/return policy.
Thanks I'm ready to help you run smoother support.
Platform:
Shopify
Language:
English
My Portfolio
FAQ
Q1: What do you need from me to get started?
A: Just your support guidelines (refund/return rules + tone), and the access you’re comfortable sharing. I’ll confirm the workflow before starting.
Q2: What support tasks do you handle?
A: I handle customer replies, order status updates, tracking follow-ups, return/refund requests based on your policy, and basic Shopify order notes/tags.
Q3: Do you offer 24/7 support?
A: I’m not 24/7, but I provide consistent daily coverage during agreed hours. If you need more coverage, you can add extra days or upgrade the package.
Q4: Can you guarantee refunds, delivery dates, or outcomes?
A: I can’t guarantee carrier delivery times or outcomes, but I do ensure fast, accurate responses and proper handling based on your store policies.
Q5: How do you handle access and privacy?
A: I only use the tools/access you provide for support work, and I never ask customers for sensitive payment information. Anything billing-related stays handled on your side.
Q6: What are your top 3 support priorities right now?
(Example: order tracking, returns/refunds, subscription help, chargebacks prevention, faster replies)
Reviews
1 reviews for this Gig
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Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
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Most relevant
H harshghai
India
Ongoing collaborationGreat service
$200-$400
Price
5 weeks
Duration
Helpful?
Reviews
1 reviews for this Gig
| (1) | ||
| (0) | ||
| (0) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
H harshghai
India
Ongoing collaborationGreat service
$200-$400
Price
5 weeks
Duration
Helpful?
