Browse categories
Explore
Fiverr Pro
English
$
USD
I will design your IT operating model, governance, and support structure
About this Gig
Are you launching a new application or struggling with unclear ownership, support gaps, or operational confusion?
I design structured IT operating models that bring clarity, accountability, and stability to cloud, SaaS, hybrid, or on-prem environments.
With 15 plus years of enterprise IT experience across cloud platforms, business applications, and complex cross-functional environments, I help organizations move from project delivery to production-ready operations.
My services include:
- IT Operating Model Design
- RACI Matrix (clear ownership across teams and vendors)
- L1-L2-L3 Support Structure
- SLA and KPI Framework
- Escalation and Governance Model
- Transition to Operations (HOTO) Framework
- Vendor Accountability Alignment
- DevSecOps to Operations alignment
I focus on practical, executable frameworksnot just templatesensuring your teams and vendors understand who does what and how issues are managed.
You will receive executive-ready documentation that can be implemented immediately.
Please message me before ordering to confirm scope and ensure the right package.
Device:
Desktop/Laptop
Operating system:
Windows
Also delivering:
Documentation
My Portfolio
FAQ
Do I need to contact you before ordering?
Yes. Please message me first so we can confirm scope, complexity, and the right package. Operating models vary significantly depending on organization size and environment.
What information do you need from me?
I will need: Overview of the application/platform Current support structure (if any) Teams involved (internal & vendors) Existing SLAs or contracts Any governance challenges you’re facing If documentation exists, I will review it as part of the process.
Do you work with cloud, SaaS, and on-prem systems?
Yes. I design operating models for cloud (AWS, Azure), SaaS platforms, hybrid environments, and traditional on-prem applications.
Is this suitable for small startups?
My services are best suited for growing or mid-to-large organizations that need structured governance, defined ownership, and scalable support models.
Will you customize the RACI and support model?
Yes. Every deliverable is tailored to your organization, teams, and vendor structure. I do not use generic templates.
Can you align this with ITIL or our ITSM tool?
Yes. I can align the operating model with ITIL practices and tools such as ServiceNow or Jira as an add-on service.
Do you provide project management services?
My focus is not general project management. I specialize in transition to operations and operating model design — ensuring that projects are successfully handed over into stable, governed production environments. If needed, I can collaborate with your project team to structure the transition phase
