I will provide l1 and l2 IT support

Is your team losing hours to IT problems that never get properly fixed?

I am a Senior IT Support Engineer with 5+ years handling L1 and L2 support for Australian and international clients, 40-60 tickets a week, consistently within SLA.

WHAT I FIX

- Windows, Microsoft 365 and Google Workspace issues

- Login, access and authentication failures

- Account provisioning, password resets and MFA setup

- Application faults, configuration errors and connectivity problems

- Software bugs traced to root cause with reproduction steps

HELP DESK SETUP

- Zendesk and Freshdesk configuration, macros and ticket routing

- Knowledge base articles, so the same issue stops coming back

- Documented procedures your team can actually follow

WHY ME

- Software engineering background: I diagnose the cause instead of restarting and hoping

- Escalations include root cause analysis your developers can act on

- 4 years as a QA engineer, so I reproduce and document faults precisely

- GMT+5:30 covers AEST mornings, Gulf daytime, UK/EU afternoons and US overnight, the hardest shifts to staff

Send me the problem or your ticket volume and I will tell you honestly if I can help.