Browse categories
Explore
Fiverr Pro
English
$
USD
I will improve your IT service desk with itil and process consulting
AI Solutions Architect Helping Businesses Work Smarter, Not Harder
Technology consultant & trainer with 17+ years across banking, public sector & media, helping businesses adopt AI, automation & modern IT with confidence. I've led major transformations — a 1,200-devi...
About this Gig
Is your IT support drowning in tickets, slow to respond, or running with no real process behind it? I help businesses turn a chaotic service desk into a calm, efficient one using proven ITIL practices.
I'm an IT consultant with 17+ years of experience improving how support teams work - including process changes that cut one organisation's support workload by 600%. I bring that same structured approach to your team.
HOW I CAN HELP:
- Review your current service desk and ticket handling
- Apply ITIL practices (incident, request, problem, change)
- Redesign workflows to cut resolution times and ticket volume
- Introduce SLAs, escalation paths and clear ownership
- Practical recommendations your team can actually use
Start with an hourly consult to talk through your challenges, or go straight to a fixed-price audit or full process redesign. Not sure which fits? Message me about your setup and I'll point you to the right option.
Device:
Desktop
•
Laptop
•
Server
Operating system:
Windows
•
IOS
•
Android
•
OSX
FAQ
What's the difference between the hourly and fixed-price packages?
The Basic package is charged per hour - ideal for advice or a quick review. Standard and Premium are fixed-price projects with a defined scope and deliverables, so you know the total cost up front.
Do we already need to be using ITIL or any specific tools?
No. I work with teams at any stage, whether you have no formal process or an existing setup. I adapt ITIL practices to your size and tools (Zendesk, Freshservice, Jira, ServiceNow and others).
