I will create custom vicidial kpis

Custom VICIdial KPI & Performance Intelligence

A purpose-built VICIdial analytics layer designed to turn raw dialer activity into clear, decision-ready performance metrics.

The system tracks the complete lead-to-sale journey from leads entering the dialer, outbound attempts and human answers through to agent activity, conversions and sales.

It provides visibility into:

• Total Leads & Unique Leads
• Total Dial Attempts
• Human Answer Rate
• Unique Answer Rate
• Lead-to-Sale Conversion
• Answer-to-Sale Conversion
• Sales per Logged Hour
• Agent Login, Pause & Disposition Time
• Agent Productivity & Utilisation
• Campaign, List and Agent Performance
• Best Days & Times for Answers and Sales
• First Attempt / Speed-to-Contact Performance
• Historical KPI Trends

Unlike standard VICIdial reports, the dashboard is built around the metrics that actually matter to the operation connecting lead volume, contactability, agent efficiency and sales performance in one unified view.

From dialer data to actionable sales intelligence.