I will be your saas customer success and onboarding manager

Your product is growing but your post-sale process is holding you back. Customers churn before seeing value, onboarding is inconsistent, and nobody owns the success journey end to end. I fix that.

I spent six years as the primary point of contact for high-value SaaS accounts, managing onboarding, adoption, and retention from SMEs to enterprise clients. I scaled a SaaS program to $150,000 in monthly revenue by building the frameworks and SOPs that made client success repeatable.

What I deliver:

• Dedicated point of contact for your customers
• Onboarding program design and delivery
• Proactive account management and health tracking
• Churn risk identification and resolution
• SOPs and playbooks your team can use repeatedly
• Customer feedback fed back into your product and process

Best for SaaS businesses and scaling software companies that need experienced customer success coverage without a full-time hire.

Please message me before ordering so I can make sure we are a good fit.