I will provide customer service and virtual assistant for e commerce businesses

Sri Lanka

I speak Sinhala, English

Tharuka

Hi. I am Tharuka. I'm a friendly, workaholic, reliable, and detail oriented professional with 10+ years of experience in the RCM industry. Before starting my freelancing journey, I worked as a Senior ...
About this Gig

Need a reliable, experienced professional to handle your customers so you can focus on growing your business?


I'm a customer service and virtual assistant specialist with 10+ years of professional experience supporting US based clients including time as a Senior Manager leading a team of 40+ people. I bring that same level of structure, accountability, and attention to detail to every project I take on here.


I help business owners, e-commerce brands, and agencies deliver fast, friendly, and professional support across:


  • Customer service (call, chat, and email)
  • E-commerce customer support
  • Virtual assistant support
  • Email and live chat management
  • Social media support
  • WhatsApp group management
  • Data entry and administrative tasks


I'm comfortable working across US time zones, and I come from a background of managing people and processes, not just following a script. That means fewer errors, clearer communication, and someone you can hand ongoing responsibilities to with confidence.

I don't try to sell myself with buzzwords. Give me the opportunity, and let the work speak for itself.

Message me before ordering so I can understand your needs and make sure I'm the right fit.


Thank you.

Social media platform:

Facebook

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Instagram

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LinkedIn

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TikTok

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YouTube

Service type:

Technical support

Language:

English

Timezone:

24/7

Support software:

Zoho Desk

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Liveagent

Knowledge base software:

Liveagent

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Zoho