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$
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I will draft a robust saas service level agreement sla for uptime and support
Licensed US Attorney Protecting Your SaaS And Tech Innovation
I am Marc Ethan Steinberg, a licensed US attorney specializing in technology, SaaS, and digital compliance. I provide elite-level legal drafting to protect your intellectual property, limit liability,...
About this Gig
Your Service Level Agreement (SLA) defines the reliability of your SaaS. As a licensed attorney, I help you draft SLAs that set clear expectations without over-committing your company to impossible standards.
This gig ensures your SLA covers:
- Uptime percentages (e.g., 99.9%) and how they are calculated.
- Service Credit structures (what happens if you miss the target).
- Support response and resolution time objectives.
- Scheduled vs. emergency maintenance definitions.
- Force Majeure and exclusions.
Professional SLAs reduce friction with your customers IT and legal departments.
Field of law:
Business (corporate)
Document type:
Service agreement
Legal consulting Gigs are not screened
Please note that there is no screening process for this service. We recommend that you message the freelancer and check all necessary details before placing your order. Pro freelancers in this category have gone through a vetting process. You can find more details here.
Other Legal Consulting Services I Offer
FAQ
What are Service Credits?
These are discounts given to customers if uptime falls below a certain threshold. I draft these carefully.
Does this include support hours?
Yes, I define Business Hours vs. 24/7 support based on your capabilities.
Will this protect me from lawsuits during downtime?
A well-drafted SLA limits the customer’s remedy to credits rather than damages.
Can I attach this to my MSA?
Yes, these documents are designed to work together seamlessly.
Do you define maintenance windows?
Yes, I include clauses for both scheduled and emergency maintenance.
