I will customer support and inbox triage hero
About this Gig
Your customers write at 2am. I answer at 2:05.
Overnight inbox & chat coverage: I triage, tag and answer your support queue while you sleep, using your tone and your macros. You wake up to "all clear" and a summary of anything that needs YOU.
What you get every night:
- Full inbox/chat triage (answered, tagged, escalated)
- A morning report: what broke, what trends, who's angry
- 10 reusable macros built in week one so replies get faster
I've run queues for SaaS, e-commerce and agencies. Daily one-line updates, zero chasing. First 3 orders get a free "macro library" build.
Social media platform:
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TikTok
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YouTube
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Discord
Service type:
Non-technical support
Language:
English
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Romanian
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Russian
Timezone:
24/7
Support software:
Other
FAQ
What tools do you use?
Zendesk, Gorgias, Freshdesk, Intercom, Gmail — whatever you have; I work inside your account with limited access.
What about complicated tickets?
I never improvise they get escalated with a clear note in the morning report.

