Browse categories
Explore
Fiverr Pro
English
$
USD
I will be your professional customer support specialist and VA
About this Gig
Welcome to Studio Serenity. I provide professional, high-quality customer support and virtual assistant services tailored specifically for growing e-commerce brands.
I help streamline your customer care workflow, clear out backlogs, and ensure your buyers receive fast, empathetic, and clear communication.
What I Can Handle For You:
Daily Inbox Cleanup & Organisation: Sorting, tagging, and archiving.
Ticket Status Tracking: Managing New, Open, Pending, and Solved states.
E-commerce Support: Shopify order lookups and tracking status checks.
Multichannel Support: Live chat handling, email response, and social media DM management.
Efficiency Building: Drafting custom FAQ guides and macro shortcuts.
Systems & Workflow Competency:
Zendesk, Shopify, Tidio, Intercom, Freshdesk, Zoho, and Confluence.
Why Choose Studio Serenity?
Strict Confidentiality: Your internal client data, store metrics, and private customer details are 100% secure and never shared.
Clear Communication: Professional responses that perfectly match your brand's voice.
Please drop me a message before placing an order so we can align on your specific shift hours and workflow requirements. Lets work together!
Social media platform:
•
•
TikTok
Service type:
Non-technical support
Language:
English
Timezone:
24/7
Support software:
Zendesk
•
Intercom
•
Other
Knowledge base software:
Confluence
•
Freshdesk
•
Zoho
FAQ
Do you sign Non-Disclosure Agreements (NDAs) for data privacy?
Yes, i take store security and data privacy very seriouly. Your customer records, shopify metrics, and internal communication will remain completely confidential.
How do we coordinate shift hours and time zones?
I have flexible availability and can adapt to your required schedule. Please send me a message before ordering so we can confirm the exact hours you need covered!
