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English
$
USD
I will do journey mapping and service blueprinting for your product or service
Sudarshan
About this gig
Journey Map & Service Blueprint️
See your service through your customer's eyes
Understand exactly how your customers experience your product or service and where you're losing them.
Most teams make decisions based on assumptions. A journey map or service blueprint shows you the real picture every touchpoint, every friction point, every moment where customers drop off or get frustrated.
Customer journey maps (end-to-end experience)
Service blueprints (frontstage + backstage processes)
User personas grounded in research
Touchpoint and pain point analysis
Opportunity areas and strategic recommendations
My background:
Noora Health service blueprints and journey maps for an oncology care program (30+ stakeholder interviews)
Jar App journey mapping for fintech products, 100+ users researched
Peepal Design research and mapping for Google and Meta clients
B.Des Interaction Design, AnantU (Best Thesis 2022)
Delivered in Figma or Miro editable, presentation-ready, and built for your team to act on.
Not sure which deliverable you need? Message me first.
Get to know Sudarshan
Sudarshan
Inspiring designs that turn visions into reality
- FromIndia
- Member sinceJan 2023
- Avg. response time1 hour
- Last delivery8 months
Languages
Hindi, English, Gujarati
UX researcher and service designer with 3+ years across fintech and healthcare.
100+ users tested. 7+ research reports. Service blueprints and journey maps at Jar App, Noora Health, and Peepal Design with clients including Google and Meta.
I offer UX research, usability testing, journey mapping, service blueprinting, and UX audits for apps and websites.
B.Des Interaction Design, Anant National University. Best Thesis Award 2022.
Not sure which service fits? Message me first.
My Portfolio
FAQ
What information do you need from me to get started?
I need a brief description of your product or service, the user type you want mapped, and the core journey you want to understand (e.g. onboarding, purchase, support). If you have existing research or customer feedback, share that too — it makes the map much richer.
What's the difference between a journey map and a service blueprint?
A journey map shows the customer's experience — what they do, think, and feel at each stage. A service blueprint goes deeper — it maps the frontstage (what the customer sees) and the backstage (your internal processes, systems, and teams) that make the experience happen. If you're not sure which you
Do you conduct user research as part of this gig?
The Basic and Standard packages are based on information you provide — existing research, customer feedback, or your own knowledge of your users. For research-informed maps built from scratch using real user interviews, check my UX Research gig or message me to bundle both.
What tools will you use and can I edit the files after?
I deliver in Figma or Miro — your choice. Both are fully editable so your team can update, present, or build on the maps directly. Just let me know your preference when ordering.
Can you map a physical service, not just a digital product?
Yes — I've mapped physical and hybrid service journeys including healthcare programs at Noora Health. If you have a retail, hospitality, healthcare, or any offline service experience to map, this gig covers that too.
