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Fiverr Pro
English
$
USD
I will serve as your customer support center and assist your customers in korean
Certified Translator and Localization Specialist
I hold a master’s degree related to international conference studies in Korea and have over 21 years of professional translation experience. My work covers game localization, website and app content, ...
Level 2
Has met high performance criteria and has a proven track record for meeting client expectations.
About this Gig
Please contact us prior to ordering.
Starting or considering business in Korea? We support your success!
Our team of customer service experts with a business mindset is committed to providing impeccable cusomer service for your Korean opertaions!
Recommended to:
New or potential businesses in Korea
Startups needing Korean customer support
Individuals seeking cost-effective support in Korea
What We Do:
- SNS - We handle customer interactions on your chosen SNS platform for Korean customers. (1 of SNS: Instagram, Twitter, Facebook, Telegram, etc.)
- Website - We respond to inquiries from Korean customers on your site. (Local online store like Naver or your own site)
- All-in-One - We offer support for all your SNS, websites, 24/7 live-chat consultations, and phone services!
How it works:
- If you share the account for customer support, we will directly communicate with the customers and provide assistance on your behalf.
- We consolidate and translate the customer's inquiries in Korean once a day and report them to you. When you provide us with the response to those inquiries, we will translate it back into Korean.
Consult with us for cost-effective assistance before placing your order!
Social media platform:
Service type:
Technical support
Language:
Korean
Timezone:
24/7
Support software:
Zendesk
Knowledge base software:
Freshdesk
Clients I’ve worked with
Lake
Arts, Crafts & Sewing Stores
"App localization on-going project" - On Going Korean localization project for iPhone coloring app - Provided initial Korean localization for LAKE's iPhone coloring app and continued to provide Korean updates for new artworks, artists, and features.
May 2022
Microsoft
High-Tech Company
"Azure Korean client management project" Provided translation services for managing Korean clients of Microsoft's cloud computing platform, Azure, for a year.
Feb 2021
FAQ
Who is this service recommended for?
Our service is recommended for those who are considering or starting a business in Korea, startups in need of customer support in Korea, and individuals seeking cost-effective and efficient customer support in Korea.
Which social media platforms are supported?
We support popular social media platforms such as Instagram, Twitter, Facebook, Telegram, and more. We can handle customer interactions from one of these platforms or any other SNS platform you use.
How does website support work?
We respond to all inquiries from Korean customers on your website. Whether you have an local online shopping mall(Naver store, Cupang store, etc..) or a unique website, our team will provide professional customer support. If your site has tools like Zendesk, we can also utilize them.
What features are included in the All-in-One service?
Our All-in-One service includes customer support for all your SNS platforms and websites. Additionally, we offer real-time chat consultations and phone supports, providing comprehensive customer service.
How many SNS and website support instances are included in the service?
Our service includes support for one primary SNS platform or one website. We will handle customer support for the chosen platform and website efficiently.
What are the costs for the subscription-based service?
The cost may vary depending on your specific requirements and the scope of service. We recommend consulting with us to obtain detailed information about the pricing.
Is it possible to have a consultation before placing an order?
Of course. We encourage you to have a consultation with us before placing an order. This allows us to understand your needs and provide you with efficient and cost-effective assistance.
How do you communicate with customers or me?
We can communicate with customers using your staff account, and we can cummunicate with you here (Fiverr) or through the collaborationand communication platform you use like Bitrix24.
Is real-time chat support available?
Yes. Through your website, your customers can engage in live chat with our team to receive immediate assistance and prompt issue resolution. If you prefer not to use All-in-One package, you can purchase addtional paid option. (We'll assist you using the phone service you have provided.)
Is phone support available?
Yes. Through phone conversations, we can directly address your customers' concerns, resolve issues, and provide assistance. If you prefer not to use All-in-One package, you can purchase the service through addtional paid option. (We'll assist you using the phone service you have provided.)
