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I will create servicenow process documentation and itsm reports
Streamlining IT Support with Smart ServiceNow Solutions
👋 Hi, I’m Suraj — an ITSM & Technical Support Specialist with 5+ years of experience in ServiceNow, Salesforce, and ITIL-based operations. I create process documentation, SOPs, and reports to improve...
About this Gig
Are you looking for a professional to document your ServiceNow or ITSM processes clearly and effectively?
Im Suraj, an IT Service Management (ITSM) & Technical Support Specialist with over 5 years of experience supporting global clients across ServiceNow, Salesforce, and ITIL-based operations.
I can help you with:
Creating SOPs, workflows, and process documentation for Incident, Problem & Change management
Building ServiceNow knowledge base articles and reporting templates
Streamlining IT operations and improving CSAT, SLA, and resolution times
Providing remote ServiceNow and technical support for your team
Why choose me?
- Top-performing Service Desk professional with proven results
- Strong ITSM knowledge and hands-on ServiceNow experience
- Detail-oriented documentation with simple, business-friendly formatting
- Currently pursuing Data Science & Machine Learning (DSML) to deliver data-driven insights
Lets make your IT processes simpler, faster, and more efficient message me to get started!
Device:
Desktop
•
Laptop
•
Mobile
•
Router
•
Printer
Operating system:
Windows
•
IOS
•
Android
•
OSX
•
Other
FAQ
What information do you need to start the project?
I’ll need a short description of your ITSM or ServiceNow process (e.g. Incident, Problem, or Change), any existing workflows or screenshots, and your preferred document format (Word, PDF, or Excel). If you’re not sure, I can analyze your process and create the documentation structure for you.
Can you customize the documentation for our company’s workflow?
Absolutely! Every organization has unique ITSM needs. I’ll tailor the documents to your exact workflow, terminology, and approval structure — ensuring they align with your existing ServiceNow setup or ITIL framework.
Do you provide ongoing ServiceNow or ITSM support?
Yes. I offer remote technical support and continuous documentation updates. You can also hire me for ongoing ticket management, process improvement, or SLA reporting on an hourly or monthly basis.
Do you sign NDAs or keep data confidential?
100%. All information shared will be kept strictly confidential, and I can sign an NDA if required before starting.
Can you create documents for tools other than ServiceNow?
Yes, I can prepare ITSM or support process documentation for Salesforce, Jira, Freshservice, and other ticketing platforms too.
Will the documentation include flowcharts or visuals?
Yes. If requested, I can include Visio-style flowcharts or diagrams to clearly represent workflows and escalation paths.
Can you review our existing documentation and improve it?
Definitely. I can audit and enhance your current SOPs, merging them into a professional, ITIL-compliant format with clear and consistent templates.
What if I don’t have any existing process defined?
No problem! I’ll work with you to design a new process from scratch based on ITIL best practices and your organization’s requirements.
Do you provide editable source files?
Yes. All deliverables (Word, Excel, or PDF) come with editable formats so you can easily update them in the future.
Can you train our team to manage ServiceNow or ITSM tasks efficiently?
Yes, I can provide basic training or walkthrough sessions on how to use ServiceNow effectively — including ticket handling, SLA monitoring, and workflow understanding — through clear documentation or virtual sessions.
