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Fiverr Pro
English
$
USD
I will manage IT service delivery and cross functional coordination
About this Gig
Why should we work together?
Get expert ITIL-based IT service support from a professional with 16+ years of enterprise experience in technical support, service delivery, and cross-functional coordination.
I will provide you with:
ITIL process review and IT service desk consulting
SQL query troubleshooting and database issue diagnosis
Incident, escalation, and SLA management setup
Cross-functional coordination frameworks (support, QA, dev, integration teams)
Ticket audit, workflow documentation, and runbook creation
I've spent 5+ years supporting enterprise software platforms, handling live production issues, managing escalations, and stepping into team-lead responsibilities during critical periods. I bring real operational experience, not just theory, so you get practical, implementable solutions. Message me before ordering if you have a unique requirement happy to tailor the scope.
If you have any questions. I invite you to contact me before ordering.
Device:
Desktop
•
Server
•
Router
Operating system:
Windows
•
Linux
FAQ
Do you provide revisions?
Yes, I provide the number of revisions listed in each package (2 revisions). If you need additional revisions beyond that, you can add the "Additional Hours" extra or upgrade to a higher package.
What information do you need from me to get started?
Please share relevant details such as ticket history, logs, database access (if applicable), current process documentation, and a clear description of the issue or requirement. This helps me deliver accurate results faster.
Can you work with my existing ITSM/ticketing tool
Yes, I have hands-on experience with JIRA and other common ITSM platforms. If you use a different tool, message me before ordering so I can confirm compatibility.
Do you handle urgent or live production issues?
Yes, but for urgent live issues please message me first so I can confirm availability and set the right delivery expectations, since live troubleshooting may require a custom offer.
Is this a one-time service or can I get ongoing support?
This gig covers the scope defined in each package. For ongoing or retainer-based support, please contact me to discuss a custom recurring arrangement.
