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Fiverr Pro
English
$
USD
I will provide professional customer service and client support
About this Gig
Are you looking for reliable and professional customer support for your business?
With over 20 years of experience in client relations, customer loyalty and business coordination, I can help you provide a professional, responsive and caring experience to your customers.
I can assist you with:
- Customer support & inquiries by email, chat & phone
- CRM & customer database updates
- Issue handling & escalation
- Customer onboarding support
- Feedback & satisfaction follow-up
- Administrative customer support
- Coordination with internal teams
- Customer follow-up
I am a native French speaker with professional English and experience in international environments.
Tools: Salesforce, Microsoft Office, Outlook, Google Workspace, Teams, Zoom and Canva. I can also adapt to new tools and client workflows.
Please contact me before ordering to discuss your needs, tools, scope and workload.
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Language:
English
•
French
Timezone:
UTC daytime
FAQ
1. Can you follow my company’s customer service procedures and tone of voice?
Yes. I will follow your guidelines, procedures and preferred tone of voice to ensure consistent communication with your customers.
2. Can you communicate directly with my customers?
Yes. I can handle customer communications professionally by email, phone & chat. I will follow your instructions for responding, escalating or following up on requests.
3. What happens if a customer issue requires a decision I cannot make?
I will follow your escalation process and refer the issue to the appropriate person while ensuring proper follow-up.
4. Can you work with my CRM or customer service tools?
Yes. I have experience with CRM tools such as Salesforce and can adapt to your existing customer service tools and workflows. Please share your setup before we start.
5. What if I need ongoing or more than 5 hours of customer support?
Please contact me to discuss your needs. Additional hours or a custom offer can be arranged for larger or recurring assignments.
6. Do you provide customer support in French and English?
Yes. I am a native French speaker and can provide professional customer support in English.
