I will troubleshoot microsoft 365 user access and outlook issues
About this Gig
Having trouble with Microsoft 365 user access, Outlook configuration or routine administration? I will investigate your agreed issue, explain the findings and carry out the changes included in your package.
I confirm symptoms, review settings, agree changes, test the result and provide a written handover. Support includes user and licence administration, mailbox access and permissions, and supported Microsoft 365 troubleshooting.
Please message me before ordering with the service, error, user count and desired outcome. Do not send passwords. Access must be authorized and arranged securely after scope is agreed.
Basic covers up to 1 hour of diagnosis and next steps, not a guaranteed repair. Standard covers one agreed issue for up to 3 users and 2 hours. Premium covers agreed administration for up to 5 users in one existing tenant and 4 hours.
Migrations, data recovery, security incidents and ongoing support require separate assessment. Licences and third-party fees are excluded. Revisions cover the original agreed deliverables.
Device:
Desktop
•
Laptop
Operating system:
Windows
Other Support & IT Services I Offer
FAQ
Does this include Microsoft licences?
No. You provide the required valid licences. I can identify prerequisites before we agree the work.
Is a fix guaranteed?
Basic delivers diagnosis and next steps. Implementation packages require a feasible agreed scope. Vendor defects or outages may require escalation.
Do you need my password?
Do not send passwords in messages. We agree authorized temporary access or an approved attended session.
Can you migrate email?
Migration is excluded from these packages and requires a separate assessment.
