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Fiverr Pro
English
$
USD
I will provide professional customer support via chat, email, phone
Experienced Customer Support Specialist
Hi, I’m Talha Sheikh, a Customer Support Specialist with 7+ years of experience working with Shopify stores, SaaS companies, D2C brands, dropshipping businesses, courier services, and healthcare secto...
About this Gig
Title Suggestion: I will be your e-commerce customer support representative for Shopify and Amazon
About This Gig Looking for an experienced Customer Support Representative to handle customer inquiries, order tracking, and live chat for your store? I deliver fast, professional support to increase customer retention and reduce chargebacks.
What I Can Handle for You:
- Live Chat Support: Real-time customer inquiry response and pre-sale assistance.
- Email & Ticket Management: Sorting, responding to, and resolving support tickets efficiently.
- Order Management: Handling Shopify & Amazon tracking, exchanges, order cancellations, and refunds.
- Dispute Resolution: Managing customer complaints, chargebacks, and return requests professionally.
Tools & Platforms Handled:
- Platforms: Shopify | Amazon | WooCommerce | TikTok Shop
- Helpdesk Tools: Zendesk | Gorgias | Freshdesk | Intercom | Meta Business Suite
Why Hire Me?
- Fast response rate and professional tone matching your brand voice.
- Hands-on experience with top e-commerce platforms and ticketing software.
- Clear daily logs and activity reporting provided.
Send me a message before ordering to discuss your store's daily ticket volume and custom shif
FAQ
Can you learn new tools specific to my business needs?
Yes, I can quickly learn and adapt to any new tools or systems specific to your business requirements to ensure smooth and efficient customer support.
How do you ensure professionalism and confidentiality?
I maintain full professionalism by communicating politely, following your brand guidelines, and handling every customer interaction responsibly. I also ensure complete confidentiality by never sharing or misusing any business or customer information.
What time zone do you work in? Can you adjust to my business hours?
I am flexible with time zones and can adjust my working hours according to your business needs to ensure smooth and consistent customer support.
Can you handle multiple support channels like email, chat, and phone at the same time?
Yes, I can efficiently manage multiple support channels such as email, live chat, and phone simultaneously while maintaining fast response times and professional customer service.
What languages do you provide customer support in?
I primarily offer support in English via email, chat, social media, and phone. However, I can assist in other languages using trusted translation tools like Google Translate, DeepL, and QuillBot to ensure clear and effective communication.
What are your working hours for providing customer support or customer service?
I offer flexible working hours and can provide customer support based on your business schedule, including full-time, part-time, or 24/7 coverage if required.
What specific platforms do you support for e-commerce customer service?
I provide customer service support for Shopify, Amazon, eBay, Etsy, WooCommerce, and TikTok Shop. I handle order management, fulfillment, tracking, refunds, disputes, chargebacks, and customer inquiries to ensure smooth operations and high customer satisfaction.
