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Fiverr Pro
English
$
USD
I will provide managed IT services and monthly IT support
Microsoft 365 and Azure Solution Architect, Systems Administrator
Elevate your business with my expert IT services, specializing in Microsoft 365 and Azure consultation. I provide seamless deployment, configuration, and troubleshooting to boost productivity. My tail...
Level 2
Has met high performance criteria and has a proven track record for meeting client expectations.
About this Gig
"Please message me before placing your order"
Looking for reliable, proactive, all-round IT care on a monthly retainer? My Managed IT Services cover everything your infrastructure needs: helpdesk, network & server monitoring, security updates, backups, and reporting. Whether you're a small business or a growing team, I'll make sure your systems stay up, safe, and performant.
Services included:
- Helpdesk and IT support (remote support, troubleshooting, user issues)
- Monitoring of servers, networks, devices and alerting
- Patch management and security updates
- Scheduled backups and restore tests
- Monthly performance and health reports
- Defined SLAs (response & resolution times)
Why choose this service:
- Proactive management to avoid downtime and reduce risk
- Transparent reporting and communication
- Skilled in various platforms: Windows, Linux, cloud & on-premises environments
- Security focused: data protection, access control, backup integrity
Why choose me:
- Trusted by SMBs in these regions. I manage time zones & ensure compliance (GDPR,
- data privacy in EU / UK, local regulations in GCC). Certifications & experience with
- Windows, Linux, Azure, Office 365, and network infrastructures.
Device:
Desktop
•
Laptop
•
Server
•
Mobile
•
Router
Operating system:
Windows
•
Linux
•
IOS
•
Android
•
Ubuntu
My Portfolio
Other Support & IT Services I Offer
FAQ
What is included in your Managed IT Services?
You get helpdesk support, network & server monitoring, patch & security updates, backups, SLA response times, and monthly performance reports to keep your systems stable & secure.
How does Managed IT differ from break-fix support?
reak-fix is reactive — you call when things break. Managed IT is proactive: continuous monitoring, early fixes, maintenance, and prevention of issues before they disrupt your business.
How many devices/users are covered per plan?
Basic plan covers up to 5 devices/users. Standard expands coverage to more devices. Premium often includes unlimited devices (within reason) — additional ones can be added for a small fee.
What are your SLA response & resolution times?
Basic: respond in 2–4 hrs, resolve within 24 hrs. Standard: 1–2 hrs, resolve in 12–24 hrs. Premium: respond within 1 hr, resolve critical issues as soon as possible, depending on severity.
Are patch management & updates included?
Yes. All Managed IT packages include regular patch management, OS & software updates, vulnerability fixes, and security hardening to keep your systems up to date and safe.
Is backup & recovery part of the service?
Yes. Backup and recovery are built into Standard & Premium plans. We perform weekly (or more frequent) backups, test restores, and maintain disaster recovery readiness.
Can I upgrade my plan later?
Absolutely. You can move from Basic to Standard or Premium as your needs grow. Upgrades are seamless, and we’ll adjust coverage, devices, SLA, and support accordingly.
Are there hidden costs with Managed IT Services?
No hidden fees. All costs are transparent. Only out-of-scope items (major projects, new hardware, on-site service) are billed separately, which we’ll always communicate upfront.
