I will be your dedicated customer support agent

! IMPORTANT: CONTACT ME BEFORE ORDERING !

Are you looking for a reliable long-term customer support partner who can help your eCommerce or SaaS business grow while keeping your customers happy? You've come to the right place!

I am an experienced customer support specialist with a proven track record of supporting multiple brands across different languages, including English, Swedish, German, Dutch, and Spanish. For languages I'm not fully fluent in, I use professional translation tools like DeepL and ChatGPT to ensure accurate, high-quality communication.

I specialize in structured and professional support, helping businesses not just answer queries, but protect their brand, improve retention, and deliver excellent customer experiences.

My Services Include:

• Email and chat support
• Order management and tracking
• Complaint resolution and refund handling (Chargeback/PayPal/Klarna)
• FAQ and knowledge base optimization
• Process improvement and reporting
• Maintaining brand voice across all channels

️Platforms & Tools I Work With:

E-commerce Platforms: Shopify, WooCommerce

CRM & Helpdesks: HelpScout, Reamaze, Freshdesk, Zendesk, Trengo

Project & Team Management: Trello, ClickUp, Slack