I will do the operation and remote receptionist

Experienced hospitality professional with over 5+ years in hotel operations, reception, and remote property management. Skilled in handling guest communication, OTA platforms, check-in/out coordination, payments, and problem resolution. Strong focus on guest satisfaction, operational efficiency, and clear communication in international environments.

Core Experience

Hotel Reception & Front Desk Operations

Managed daily front desk operations for hotels and serviced apartments

Handled guest check-in/check-out, early/late check-in requests

Responded to guest inquiries via phone, email, WhatsApp, and OTA platforms

Coordinated with housekeeping and maintenance teams

Resolved guest issues professionally and efficiently

Remote Operations Manager

Managed properties remotely with self check-in systems

Processed reservations from Airbnb, Booking.com, Expedia

Verified payments, damage deposits, and eco-tax collections

Sent automated and manual guest messages (welcome, reminders, check-out)

Coordinated cleaners, assistants, and transfers using scheduling tools

Maintained accurate guest records and reports

Customer Service & Guest Relations

Provided high-quality customer support.