I will be your expert shopify customer support agent providing customer support service

4.9
4.9

Pakistan

I speak Urdu, English

1,100 orders completed

Gig Summary

Believer of Quality Services

I’m Kamal with 9 years of business development experience in the E-commerce, Energy, and Tech industries. With hands-on experience and large projects end-to-end delivery, I have a team of professional...

Level 2

Has met high performance criteria and has a proven track record for meeting client expectations.

What people loved about this freelancer

About this Gig

Hi,


Are you tired of managing your business operations alone? Let us help you! We offer top-class customer service and support to ensure your store runs smoothly, so you can focus on growing your business.


What you'll get


  • 24/7 assistance from our highly skilled customer support team
  • Expert handling of emails, booking and tracking, disputes, and orders
  • Professional management of your online store and its issues
  • Prompt responses to all inquiries, with a promised SLA of under 1 minute for live chat support


Our services


  • Shopify customer service and support
  • Order fulfillment management
  • Extensive chat support for all inquiries
  • Email support for general inquiries, special requests, and tech-related issues
  • Order management, including order processing, scheduling, and handling of refunds, chargebacks, and updates


We work with the following service platforms


  • Shopify stores
  • Amazon Stores
  • SAAS


Our tools


  • HelpDesk
  • Gorgias
  • Zendesk
  • FreshDesk
  • Kustomer
  • TIDIO
  • Meta
  • Dropshipping (DSER, Dropified)
  • Re-Amaze


We've helped numerous clients grow their businesses and improve their customer satisfaction ratings. Don't hesitate to hit the message button and let's discuss how we can help you too!

Social media platform:

Facebook

•

Twitter

•

Instagram

•

LinkedIn

Service type:

Non-technical support

Language:

Dutch

•

English

•

Luxembourgish

Timezone:

24/7

Support software:

Zoho Desk

•

Freshdesk

•

Zendesk

•

Salesforce

•

Liveagent

Knowledge base software:

Document 360

•

Confluence

•

Freshdesk

Clients I’ve worked with
Aquamarise

Aquamarise

I'm providing mainly the Email customer support services and social media support Services to this client and this is my recurring client

Jan 2025

My Portfolio

Reviews

57 reviews for this Gig
4.9

(55)
(2)
(0)
(0)
(0)
Rating Breakdown
  • Seller communication level
    4.9
  • Quality of delivery
    4.9
  • Value of delivery
    5
Sort By
Most relevant
  • D
    image-docs

    dcmpreborn

    FR

    France

    Ongoing collaboration
    5

    Kamal’s team handles customer support for two of our brands. They quickly adapted to our policies and know how to respond to customers appropriately, asking relevant questions when needed and handling each case professionally. I highly recommend them.

    $50-$100

    Price

    1 day

    Duration

    Helpful?
    Yes
    No
  • Y

    yordharnsao

    SE

    Sweden

    Ongoing collaboration
    5

    Very good and exceptional

    $200-$400

    Price

    7 days

    Duration

    Helpful?
    Yes
    No
  • B

    benisonb1

    IE

    Ireland

    Ongoing collaboration
    5

    mhmmmm , he was so good

    $50-$100

    Price

    3 days

    Duration

    Helpful?
    Yes
    No
  • Y

    yordharnsao

    SE

    Sweden

    Ongoing collaboration
    4.3

    very good no complaints, learns quickly and is responsive

    $50

    Price

    5 days

    Duration

    Helpful?
    Yes
    No
  • S

    stone_hands

    US

    United States

    Ongoing collaboration
    5

    Great workmanship

    $50-$100

    Price

    5 days

    Duration

    Helpful?
    Yes
    No
Reviews

57 reviews for this Gig
4.9

(55)
(2)
(0)
(0)
(0)
Rating Breakdown
  • Seller communication level
    4.9
  • Quality of delivery
    4.9
  • Value of delivery
    5
Sort By
Most relevant
  • D
    image-docs

    dcmpreborn

    FR

    France

    Ongoing collaboration
    5

    Kamal’s team handles customer support for two of our brands. They quickly adapted to our policies and know how to respond to customers appropriately, asking relevant questions when needed and handling each case professionally. I highly recommend them.

    $50-$100

    Price

    1 day

    Duration

    Helpful?
    Yes
    No
  • Y

    yordharnsao

    SE

    Sweden

    Ongoing collaboration
    5

    Very good and exceptional

    $200-$400

    Price

    7 days

    Duration

    Helpful?
    Yes
    No
  • B

    benisonb1

    IE

    Ireland

    Ongoing collaboration
    5

    mhmmmm , he was so good

    $50-$100

    Price

    3 days

    Duration

    Helpful?
    Yes
    No
  • Y

    yordharnsao

    SE

    Sweden

    Ongoing collaboration
    4.3

    very good no complaints, learns quickly and is responsive

    $50

    Price

    5 days

    Duration

    Helpful?
    Yes
    No
  • S

    stone_hands

    US

    United States

    Ongoing collaboration
    5

    Great workmanship

    $50-$100

    Price

    5 days

    Duration

    Helpful?
    Yes
    No