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Fiverr Pro
English
$
USD
I will troubleshoot windows errors and software issues remotely
IT Support for Windows, Linux, Docker and Simple Scripts
Windows issue, Docker container that won't start, or an HTTPS error? I help troubleshoot small IT problems and deploy ready-to-run apps on Linux VPS. I'm Ted, based in Hong Kong, with 2+ years of fron...
About this Gig
An app will not open, a service keeps stopping, or a printer will not connect? I troubleshoot one clear issue on one Windows PC.
I'm Ted in Hong Kong, with 2+ years of frontline IT support experience in hospital and enterprise environments.
BASIC: Diagnosis, written findings and next steps; up to 1 hour.
STANDARD: One agreed repair, a result check and change summary; up to 2 hours.
PREMIUM: One agreed repair plus one related setup task and handover notes; up to 3 hours.
Hours cover review, written communication, work, checks and one in-scope revision. Message me before ordering so we can agree a feasible task and success check. Diagnosis does not guarantee a repair; reaching the time limit alone does not mean an agreed repair is complete.
Typical requests: software setup errors, Windows services, printers, shared folders and basic connectivity.
Written English or Chinese only. Authorized remote screen access can be arranged; no voice or video call needed.
Back up important files first. Hardware repairs, password bypasses, lost-data recovery, malware incident response and application code debugging are excluded.
Device:
Desktop
•
Laptop
•
Printer
Operating system:
Windows
Other Support & IT Services I Offer
FAQ
Can you guarantee a fix?
I assess repair requests before accepting them. Basic delivers a diagnosis, not a guaranteed repair. If the agreed repair becomes infeasible, I explain the findings and discuss next steps through Fiverr.
Do I need a call?
No. We communicate through written English or Chinese messages. If needed, we arrange authorized remote screen access for delivery without a voice or video call.
What should I send first?
Your Windows version, affected app or device, exact error, recent changes and desired result. Remove private details from screenshots. Do not send passwords in the initial message.
What does a revision cover?
One correction or clarification within the agreed scope. A new fault, extra computer or changed requirement needs a separate agreement. I do not charge simply to correct mistakes in my agreed work.
Do you support business computers?
Yes, when you have authorization and the task is within scope. Please involve your administrator for managed devices. I do not bypass company access controls or security policies.
