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Fiverr Pro
English
$
USD
I will provide saas customer support via chat, email and helpdesk
Saas Customer Support Intercom and Email Support
I help SaaS founders and teams manage their customer support efficiently through professional email and helpdesk support — ensuring users feel supported and stay engaged with your product.
What I can...
About this Gig
I help SaaS founders and teams respond faster, reduce support backlogs, and keep users happy through reliable chat and email customer support.
With hands-on experience in customer-facing roles, I provide clear, friendly, and efficient helpdesk support while maintaining a calm and professional tone at all times.
What I can help you with:
- Chat and email customer support
- Helpdesk ticket handling and follow-ups
- Responding to customer inquiries clearly and professionally
- Resolving user issues and escalating bugs when needed
- Maintaining customer satisfaction and response quality
Tools & platforms:
- Zendesk
- Intercom
- Freshdesk
- Email-based ticketing systems
I'm especially interested in long-term collaborations with SaaS teams that value reliable communication and great customer experience.
Message me before ordering to discuss your support needs and ensure the best fit.
Social media platform:
•
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Service type:
Non-technical support
Language:
English
Timezone:
UTC daytime
Support software:
Freshdesk
•
Zendesk
Knowledge base software:
Confluence
FAQ
What type of customer support do you provide?
I provide chat and email customer support, including responding to inquiries, ticket handling, and follow-ups for fintech and online platforms.
Do you offer long-term or ongoing support?
Yes, I am open to long-term and ongoing support arrangements. Please message me to discuss your needs and availability.
What information do you need to get started?
I will need access details to the support platform, guidelines, FAQs or knowledge base, and an overview of your support process.
