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$
USD
I will audit and optimize your zendesk triggers, automations and workflows
Zendesk Advanced Partner for Migrations and AI Automation
I run The Zen Mate, a Zendesk partner practice in Israel, Before that I spent years managing call centers and support teams, so I build systems for the people who use them every day.
I set up and rep...
About this Gig
Most Zendesk accounts don't break all at once. Rules pile up: a trigger someone added two years ago, automations that fight each other, views nobody opens, SLAs firing on the wrong tickets. Your team feels it as noise and slow queues, but nobody has time to untangle it.
That's what this gig is for.
I'm Or, a Zendesk Advanced Partner. I've worked inside 50+ Zendesk accounts, from 5-agent startups to teams handling 300+ tickets a day.
What I review:
- Triggers and automations: conflicts, loops, dead rules, execution order
- Views, macros and ticket forms: what's used and what's clutter
- SLA policies, groups and routing
- Quick wins you can apply the same day
What you get: A report that ranks every issue by impact, explains it in plain language and says exactly what to change. On Premium, I make the changes myself, test them and document everything.
Before ordering, message me your Zendesk plan and roughly how many agents you have, and I'll tell you which package fits.
Service in English or Hebrew.
Software:
Zendesk
Industry:
Cyber security
•
Software
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Telecommunications
My Portfolio
FAQ
What access do I need?
An admin account on your Zendesk. You can remove it as soon as the work is done.
Will you change anything in my account?
Only on Premium, and only after you approve the list of changes. I copy rules before editing them, so nothing live breaks.
Which Zendesk plans do you work with?
All Suite and Support plans. I flag which fixes need a higher plan and which you can apply today.
I have more than 30 triggers. Which package?
Basic covers your 30 most active rules. Standard covers the whole account.
