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$
USD
I will set up and configure zendesk suite for your support team
Zendesk Advanced Partner for Migrations and AI Automation
I run The Zen Mate, a Zendesk partner practice in Israel, Before that I spent years managing call centers and support teams, so I build systems for the people who use them every day.
I set up and rep...
About this Gig
A good Zendesk setup is invisible. Tickets land with the right team, agents see only what they need, and customers get answers on time. A rushed setup creates work for years.
I'm Or, a Zendesk Advanced Partner. I've set up and reworked Zendesk for 50+ companies: multi-channel support with a bot and clear SLAs, internal task workflows with their own dashboards, and full redesigns of how a service team works.
How I work:
- A short discovery call to map your channels, teams and ticket types
- A build plan you approve before I touch anything
- Setup: channels, groups, ticket forms and fields, views, macros, triggers, SLAs
- Testing with real scenarios, then a handover session with your team
You get a working account, a written summary of every rule and why it exists, and a team that knows how to use it.
Not sure which package fits? Send me your channels and team size and I'll recommend one. Still choosing a Zendesk plan? I can help with that too.
Service in English or Hebrew.
Software:
Zendesk
Industry:
Cyber security
•
Software
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Telecommunications
My Portfolio
FAQ
Do I need to buy Zendesk first?
You need an account, and a trial is enough to start. I can tell you which plan fits before you pay.
Can you work on an account we already use?
Yes. If it's mostly cleanup rather than new setup, the audit gig is a better fit.
Do you move our old tickets?
Not in this gig. Historical data is covered by the migration gig.
