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Fiverr Pro
English
$
USD
I will be your helpsdesk customer service trilingual fr, en, es
Trilingual IT and Customer Support Expert
Trilingual IT & Customer Support Specialist (FR | ENG | ESP) with more than 7 years of experience with top companies worldwide helping users solve technical and functional issues. Skilled in Windows, ...
About this Gig
Are you looking for a reliable customer support specialist who can professionally handle your customer service needs in English, French, and Spanish?
Youve come to the right place!
Im a Customer Service Consultant with solid experience in email support, helpdesk, and service desk environments. My goal is to help you improve customer satisfaction while saving you time and effort.
Heres what I can do for you:
Respond to customer emails professionally
Manage helpdesk and service desk tickets
Troubleshoot product/service-related issues
Follow up on customer satisfaction
Provide clear and friendly communication in EN / FR / ES
Deliver empathetic and results-oriented support
Tools Im comfortable with: Zendesk, Freshdesk, Gorgias, Intercom, Outlook, and more.
Why work with me?
- Trilingual: English, French & Spanish
- Fast, organized & detail-oriented
- Experience with international clients and global platforms
Lets work together to give your customers the support they deserve!
Feel free to message me before placing an order so we can tailor the service
Social media platform:
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Other
Service type:
Technical support
Language:
English
•
French
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Spanish
Timezone:
UTC daytime
Knowledge base software:
Document 360
•
Confluence
FAQ
Do you offer long-term customer support services?
Yes, absolutely! I'm open to long-term collaborations and can become your dedicated customer support agent. Feel free to message me to discuss ongoing or monthly support solutions tailored to your business needs.
Which languages do you support?
I provide customer service in English, French, and Spanish. You can choose one, two, or all three depending on your audience.
Can you use my helpdesk or CRM tool?
Yes! I’m familiar with platforms like Zendesk, Gorgias, Freshdesk, Intercom, Outlook, and more. If you're using a different tool, just let me know—I adapt quickly.
Do you offer live chat or phone support?
At the moment, I specialize in email and helpdesk ticket support. However, if you need live chat support, let’s talk—I may be able to help depending on your platform and hours.
Can you help me build or update my knowledge base or FAQ?
Yes! With the Premium package, I can help review, update, or even create entries for your knowledge base to reduce repeat questions and improve customer satisfaction.
