I will provide a hospitality management training and eho compliance toolkit

United Kingdom

I speak English, French

Operations and Admin Specialist

Hi, I’m Thomas! I am an Operations and Admin Specialist with over a decade of hands-on experience managing high-volume business operations, team rotas, and daily workflows. Having spent over a decade...
About this Gig

Stop fighting operational fires. Build an autonomous frontline team and protect your margins.

Written by an operations specialist with nearly 15 years of high-volume management experience, this complete plug-and-play toolkit gives your supervisors and frontline staff the exact frameworks they need to run smooth, profitable shifts without you needing to be in the building 24/7.

What's Included Depending on Your Tier:

  • 1. Frontline Performance Playbook: Includes the 5-step HEALR framework for de-escalating customer complaints, the Before/During/After shift leadership routine, and strategies to eliminate stock wastage from poor rotation (FIFO) and over-portioning.
  • 2. Daily Shift Commander Checklist: A printable daily template for shift supervisors to guarantee operational consistency, assign floor roles, and monitor staff break rotations.
  • 3. 15-Minute Staff Review Template: A rapid performance review form designed to boost employee retention without heavy HR paperwork.
  • 4. EHO-Ready Daily Compliance Audit: A 10-minute check-sheet covering refrigeration temperatures, commercial appliances (slicers, dishwashers), and cross-contamination protocols.


Business type:

Startups

SMBs

Industry:

Food & beverage

Retail & wholesale

Service type:

Workflow optimization

Process mapping