I will organize your customer support inbox with routing, macros, and sops

Is your support inbox burying your team? The same questions answered from scratch, tickets missed, and no clear picture of what customers keep asking about?

I have run customer support operations for global streaming brands. I built Crunchyroll's first Customer Experience Quality function, which cut service error volume 35.8%, and an automated email triage system that cleared a backlog of 10,000+ messages and routed 90% of incoming volume.

What you get: routing and triage rules so the right person sees the right ticket, saved replies for your most common questions, step by step SOPs your team can follow, and a quality scorecard with a simple weekly report.

Tools: Zendesk, Salesforce, Gmail and Google Workspace, and most help desks.

Message me first with your help desk and weekly ticket volume.