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Fiverr Pro
English
$
USD
I will write clear IT sops and onboarding checklists
IT procedures, onboarding checklists and support documentation
I help IT teams turn scattered notes into clear SOPs, onboarding checklists, and support guides. My background includes more than 10 years in enterprise IT, onboarding ownership across 48 locations, a...
About this Gig
Turn scattered IT instructions into a clear procedure your team can follow.
I bring more than 10 years in enterprise IT, including onboarding ownership across 48 locations, support documentation, and technician coaching.
This Gig covers one existing IT support or onboarding workflow:
- Basic: improve one existing SOP, up to 500 words.
- Standard: write one SOP, up to 1,000 words, from your detailed notes.
- Premium: one SOP up to 1,000 words plus a checklist up to 400 words, with a discovery call and handoff walkthrough through Fiverr's available tools.
All packages include editable Word and PDF files and one consolidated revision. I document prerequisites, owners, steps, exceptions, and completion checks. You provide approved sources and a reviewer to confirm accuracy.
Not included: process redesign, production changes, account administration, live support, or compliance certification. New workflows and changed requirements need a separate scope.
Please message me on Fiverr before ordering if your process is undefined or your sources exceed the package limits. My portfolio sample is fictional; it is not a client case study.
Language:
English
Delivery style preference
Please inform the freelancer of any preferences or concerns regarding the use of AI tools in the completion and/or delivery of your order.
My Portfolio
FAQ
What source limits apply?
Basic: one existing SOP up to 500 words plus up to 1,000 supporting words. Standard and Premium: up to 2,500 source words for one workflow and one audience. Premium also includes discovery up to 45 minutes. Message me before ordering if your sources exceed these limits.
What information do you need?
One defined workflow, its audience and purpose, approved source notes within your package limit, and a named reviewer. Identify prerequisites, roles, normal steps, exceptions, and completion criteria. Remove credentials and sensitive personal data before sharing.
Which package should I choose?
Basic edits an existing SOP. Standard creates one SOP from detailed notes. Premium adds a checklist, discovery, and a handoff walkthrough. Each covers one workflow and one primary audience. Message me first for multiple processes or sources above the stated limits.
What does one revision cover?
One consolidated set of changes within the agreed workflow and original requirements. A different process, new audience, added source material, or redesigned workflow requires a separately agreed scope. Report any delivery issue through the order conversation.
Do you configure systems or certify compliance?
No. This service documents existing, approved work. It does not include production access, system changes, live troubleshooting, legal advice, or compliance certification. Your authorized reviewer must validate the technical instructions.
Can you work with confidential information?
We must agree on acceptable sources and handling before you share confidential material. Use sanitized information wherever possible. Never send passwords, authentication codes, recovery codes, or unnecessary personal data.
Do you use AI?
AI assistance is optional and subject to your approval and tool restrictions. I review and verify the final content. I will not upload your confidential material to an unapproved AI service.
Are your portfolio documents from a real client?
The onboarding sample is fictional and independently created to demonstrate my documentation approach. It contains no employer documents, real user information, or claimed client outcomes.
How do delivery and calls work?
Package times are calendar days after the order starts under Fiverr requirements. Premium calls must fit our agreed availability and use Fiverr-approved tools. Confirm call timing before ordering. Request any schedule change through Fiverr; delays do not automatically pause an active order.
