I will configure, optimize or provide support on hermes vocalcom

Tojo

Madagascar

I speak English, Malagasy, French
Ingénieur en Technologie de l'information & Multimédia. Je peux vous proposer des solutions digitales que ce soit dans le domaine du son ou dans le domaine de design.
About this Gig

Are you using Hermes / Vocalcom for your call center and need help with configuration, optimization, or training?

Youre in the right place

I have professional experience working with the Hermes Vocalcom system, including agent management, campaign setup, reporting, and workflow optimization.

I can assist you in making your call center efficient, reliable, and easy to manage.

What I can do for you:

  • Campaign setup and configuration (Inbound & Outbound)
  • Queue / routing optimization
  • Agent & supervisor account setup
  • Real-time monitoring configuration
  • Creation and customization of reports & dashboards
  • Performance and KPI optimization
  • Troubleshooting and technical support

Before starting, I help you clarify your needs

To avoid misunderstandings and ensure a perfect result, I offer a short discussion (chat or call) to clearly define:

  • Your objectives
  • Required configurations
  • Expected results
  • Timeframe

This ensures a clean and efficient setup with no surprises.

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configure, optimize or provide support on hermes vocalcom
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configure, optimize or provide support on hermes vocalcom

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