I will create customer journey maps and personas


Gig Summary
About this gig
About This Gig
Struggling to make sense of your customer data? Ill transform your insights into clear, actionable visuals that improve your customer journey and experience.
What You Get:
- Customer Journey Maps: Visualize your customers interactions to uncover pain points and opportunities.
- Tailored Personas: Understand your audience with data-driven profiles to guide your strategy.
- Experience Optimization: Receive actionable recommendations to enhance satisfaction and loyalty.
Why Choose Me?
- Several years of professional experience in the automotive industry, I bring a deep understanding of Marketing, Sales, and Customer Experience to every project.
- Skilled in addressing diverse target audiences with tailored messaging that resonates.
- Expert in creating visually appealing, professional designs that effectively communicate complex information.
- Experienced in preparing documents and presentations for top management, ensuring high standards of quality and strategic insight.
How It Works:
- Share your data and goals.
- Complete a short questionnaire.
- Receive custom visuals and
Get to know Tom F
Transforming Complexity into Clear, Impactful Solutions
- FromGermany
- Member sinceMay 2022
- Last delivery1 year
Languages
English, German, Swedish
My Portfolio
FAQ
What if the suggested packages don’t meet my needs?
No problem! We can discuss your specific requirements and create a custom offer tailored to your needs—for example, focusing solely on personas or specific parts of the customer journey.
What data or information do you need to get started?
Any data is helpful! I’ll provide a questionnaire to gather insights about your business, customers, and goals. Existing documents or notes are great, but if you have no data, I can help generate it or use reference data from similar industries to guide the process.
What does a customer journey map include?
A journey map visualizes your customer’s interactions with your business, highlighting touchpoints, pain points, and opportunities to improve their experience.
What are customer personas, and why do I need them?
Personas are detailed profiles of your target customers, including their demographics, behaviors, motivations, and challenges. They help align your strategies with customer needs.
What formats will I receive the deliverables in?
I deliver the final outputs in PDF format and editable files (e.g., PowerPoint or Canva).
14 reviews for this Gig
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| (1) | ||
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Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
H holgerzi

Germany
Tom did an AMAZING job with the presentation—his attention to detail and professionalism really stood out! The quick delivery and seamless communication were a lifesaver, especially under tight deadlines. Highly recommend working with Tom—top-tier collaboration and results! 👍
$200-$400
Price
2 days
Duration
Helpful?J joachimmonk

United States
Very good job! High quality professional results that will actually help us in our business!
$200-$400
Price
9 days
Duration
Helpful?S stefan_dok

Germany
Ongoing collaborationSuper Zusammenarbeit. Schnelle Reaktion. Tiefes fachliches Verständnis. Professionell. Schnelle Lieferung. Ich freue mich schon auf das nächste , gemeinsame Projekt.
$50-$100
Price
2 days
Duration
Helpful?S stefan_dok

Germany
Ongoing collaborationSchnelle und freundliche Kommunikation. Sofortiges Verständnis für mein Bedürfnis. 1:1 Umsetzung meines Briefings. Absolute Empfehlung. Folgeprojekte in Planung. Besten Dank!
$50-$100
Price
2 days
Duration
Helpful?W 
weddingsalon

United Kingdom
Excellent work and incredibly fast turnaround time. Tom did a wonderful job thank you.
$50-$100
Price
1 day
Duration
Helpful?
14 reviews for this Gig
| (13) | ||
| (1) | ||
| (0) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
H holgerzi

Germany
Tom did an AMAZING job with the presentation—his attention to detail and professionalism really stood out! The quick delivery and seamless communication were a lifesaver, especially under tight deadlines. Highly recommend working with Tom—top-tier collaboration and results! 👍
$200-$400
Price
2 days
Duration
Helpful?J joachimmonk

United States
Very good job! High quality professional results that will actually help us in our business!
$200-$400
Price
9 days
Duration
Helpful?S stefan_dok

Germany
Ongoing collaborationSuper Zusammenarbeit. Schnelle Reaktion. Tiefes fachliches Verständnis. Professionell. Schnelle Lieferung. Ich freue mich schon auf das nächste , gemeinsame Projekt.
$50-$100
Price
2 days
Duration
Helpful?S stefan_dok

Germany
Ongoing collaborationSchnelle und freundliche Kommunikation. Sofortiges Verständnis für mein Bedürfnis. 1:1 Umsetzung meines Briefings. Absolute Empfehlung. Folgeprojekte in Planung. Besten Dank!
$50-$100
Price
2 days
Duration
Helpful?W 
weddingsalon

United Kingdom
Excellent work and incredibly fast turnaround time. Tom did a wonderful job thank you.
$50-$100
Price
1 day
Duration
Helpful?
