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Main tasks:
- Insurance Domain
- Identify process optimisation opportunities
- Establish benefit & prioritisation framework aligned to stakeholder requirement
- For the identified initiatives drive process optimisation using a recognised process improvement methodology
- Where required, produce the right collateral i.e. as-is & to-be process map, RACI, Charter etc
- For the processes optimised ensure right controls are in place to ensure sustainability
- Ensure right handoffs are in place between OE team and Change & IT
- Manage stakeholders across the duration of initiatives
- Contribute towards uplifting internal OE practices by introducing or updating required frameworks, templates etc.