I will audit customer experience and identify why customers are leaving

Carefully designing the customer experience is the most reliable way to build lifetime relationships with customers. The 12 Arches Methodology treats an experience as a system rather than a collection of isolated touchpoints, and most organizational pain comes from exactly that fragmentation.

Avoid churn, and keep your profit margins from shrinking by adapting your brand, products, and promise delivery to reflect precise needs/wants in your customer base.