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Fiverr Pro
English
$
USD
I will provide saas technical customer support and troubleshooting
Customer Support Specialist
I’m a Customer Support Specialist focused on SaaS, web applications, and technical support. I help businesses handle customer inquiries through email and live chat, resolve issues, manage support tick...
About this Gig
Are you looking for reliable technical customer support for your SaaS product?
I provide professional SaaS customer support backed by 5+ years of software engineering and full-stack development experience. I can communicate with your customers, troubleshoot technical issues, identify potential bugs, document problems clearly, and escalate complex issues with useful technical details.
What I can help with:
- SaaS technical customer support
- Email and live chat support
- Product and account troubleshooting
- API and integration issue investigation
- Bug reproduction and documentation
- Technical issue escalation
- Customer onboarding assistance
- Help desk and ticket handling
- Knowledge base and FAQ updates
- Support summary reports
My technical background allows me to understand issues beyond basic scripted responses. I focus on clear communication, accurate troubleshooting, organized documentation, and a professional customer experience.
Please contact me before ordering to discuss your SaaS product, support workflow, required tools, working hours, and expectations.
Service type:
Technical support
Language:
English
Timezone:
24/7
Support software:
Freshdesk
•
Zendesk
•
Intercom
FAQ
What type of SaaS customer support can you provide?
I can handle technical customer inquiries, email and live chat support, product troubleshooting, bug reproduction, issue documentation, escalation, and basic knowledge base updates.
Can you troubleshoot technical issues reported by customers?
Yes. My software engineering background allows me to investigate technical issues, reproduce bugs, identify possible causes, collect useful details, and clearly escalate issues that require development work.
Can you work with my existing support system?
Yes. I can adapt to your existing support workflow and tools. Please contact me before ordering to discuss your help desk, communication channels, documentation, and access requirements.
Do you provide ongoing or long-term SaaS customer support?
Yes. I am open to ongoing SaaS customer support and longer-term collaboration. Please message me with your expected working hours, ticket volume, responsibilities, and required coverage.
What do you need from me before starting?
I will need an overview of your SaaS product, support guidelines, common customer issues, required tools, knowledge base or documentation, working hours, and the access necessary to provide support.
