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$
USD
I will be your dedicated remote IT department and systems engineer monthly
About this Gig
- Day-to-Day Helpdesk & User Issue Resolution * **Okta Helpdesk Specialist:**
- Rapid resolution of end-user issues, including secure password resets and multi-factor authentication (MFA) troubleshooting.
- SaaS Administration: Seamless provisioning, configuration, licensing management, and support for Microsoft Office 365 and Adobe Creative Cloud.
- Structured Helpdesk: Seamless integration with formal ticket lifecycles using enterprise ServiceNow workflows to ensure strict SLA compliance.
- Hardware Diagnostics & Device Onboarding (MDM).
- Hardware Diagnostics: Remote diagnostic analysis and step-by-step issue resolution for company notebooks, desktops, and peripherals.
- Windows Ecosystem: Full management of Microsoft Intune and automated Windows Autopilot deployment profiles.
- Apple Ecosystem:** End-to-end administration of Jamf Pro, Apple Business Manager (ABM), and Kandji (IRU-enabled) for zero-touch onboarding.
- Identity, Directory & Basic Networking Directory Governance: User management, group policies, and provisioning inside Microsoft Entra ID (Azure AD) and legacy Active Directory.
- On-Premise Enterprise AI (Trending Cutting-Edge Feature) Data-Secure AI: Local LLM setup.
Device:
Desktop
•
Laptop
•
Mobile
•
Tablet
•
Printer
Operating system:
Windows
•
Unix
•
IOS
•
Android
•
OSX
My Portfolio
FAQ
Why Outsource Your IT to Me?
9+ Years Multinational Standards:** Your IT systems get the exact architecture, compliance, and security frameworks used by fortune companies. Predictable Operational Costs:** Eradicate unpredictable IT bills with clear, fixed monthly tiers.
How do my employees submit support tickets to you?
We can route your internal support requests directly into an enterprise ServiceNow instance, setup an email-to-ticket system, or integrate a dedicated channel in your corporate chat (Slack/Teams) for rapid escalation.
Do you provide support during my specific company business hours?
Yes. During our initial scoping call, we will map out your operational hours and agree on a baseline Service Level Agreement (SLA) for response times across P1 (Critical) and P2 (Standard) issues.
Are software licenses (Office 365, Adobe, Jamf) included in your price?
No. All third-party corporate software licenses, vendor subscriptions, and cloud hosting costs must be provided and paid for directly by the client. I handle the professional setup, management, and technical support of those systems.
