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I will manage your okta user lifecycle, sso, and mfa helpdesk support
About this Gig
Are you looking for an experienced IT professional to manage user access, troubleshoot login glitches, and secure your cloud identities? Look no further!
With 9 years of hands-on experience in corporate IT support and identity administration, I provide comprehensive, enterprise-level management for your Okta Identity Cloud. From onboarding new hires to locking down multi-factor authentication (MFA) protocols, I handle day-to-day identity tasks efficiently so your team can focus on growth without facing access blockers.
- User Lifecycle Management (LCM): Flawless onboarding, profile updates, group assignments, and offboarding workflows.
- MFA & Password Assistance: Resetting forgotten passwords, unlocking accounts, and clearing or resetting lost MFA tokens (Okta Verify, Google Authenticator, SMS, FIDO2 tokens).
- Single Sign-On (SSO) Support: Troubleshooting access errors for integrated applications (Microsoft 365, AWS, Salesforce, Slack, Zoom, etc.).
- Okta Verify & Device Troubleshooting: Assisting remote end-users with device enrollment, push notification failures, and biometric sync issues.
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Device:
Desktop
•
Laptop
•
Server
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Mobile
•
Tablet
Operating system:
Windows
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IOS
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Android
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Ubuntu
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SAP
My Portfolio
FAQ
Why Hire Me?
No Fix, No Fee: No Fix, No Fee: If your issue is a physical hardware failure that cannot be repaired remotely, I will let you know immediately.
Can you help an employee who lost their phone and cannot pass Okta Verify?
Yes. I will securely verify the scenario, temporarily reset or generate a bypass code according to your internal security protocols, and guide them through enrolling their new device.
Do you offer ongoing monthly retainer options for daily IT helpdesk queues?
Absolutely. If your company scales and requires continuous daily identity support, message me directly to negotiate a custom monthly workspace contract.
What level of Okta access do you need to handle these tickets?
I do not need Super Admin access for standard helpdesk tasks. A lower-privilege role like Helpdesk Administrator or User Administrator is completely sufficient and aligns with security best practices.
Can you handle bulk onboards or offboards as part of helpdesk support?
Yes. If you have a batch of new hires needing basic activation or departing employees needing account suspensions, please use the Standard/Premium packages or message me for a custom bulk order.
