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Fiverr Pro
English
$
USD
I will turn ecommerce support tickets into faqs and reply templates
AI Automation, Chatbots and Voice Agents
I build practical AI automations for small businesses through Alfares Automations. My work focuses on n8n workflows, website chatbots, lead qualification and ElevenLabs voice agents. I connect forms, ...
About this Gig
Turn repetitive customer questions into clear answers your ecommerce team can reuse.
I will review your anonymized support tickets and approved store policies, group recurring questions, and write an English FAQ page plus customer-service reply templates. AI assists the drafting; every answer is checked against your supplied sources.
Basic: 5 FAQs + 5 templates, up to 500 words; review up to 20 tickets.
Standard: 10 FAQs + 10 templates, up to 1,000 words; review up to 50 tickets.
Premium: 20 FAQs + 20 templates, up to 2,000 words; review up to 100 tickets.
Each ticket may contain up to 250 words. Supply up to 3,000 words of policies per order. One store, one language. Delivered as an editable DOCX and a template spreadsheet, organized by topic. Missing or conflicting policies are flagged for your decision.
Please remove names, emails, addresses and order/payment details before sharing. No helpdesk access, installation, customer messaging or legal-policy drafting is included. Revisions refine agreed content. No guaranteed sales or ticket reduction. Message me first if your source material exceeds these limits.
Language:
English
Content type:
FAQs
Delivery style preference
Please inform the freelancer of any preferences or concerns regarding the use of AI tools in the completion and/or delivery of your order.
FAQ
Do you use AI to create the content?
Yes. AI helps group questions and draft content. I review the deliverables against your approved store information and flag missing policies instead of inventing answers.
What do I need to provide?
Anonymized support tickets, approved shipping/returns/product policies and a short tone guide. Remove personal and payment details. Each ticket can contain up to 250 words; policy material is limited to 3,000 words.
Can you work without past support tickets?
Yes. Send your approved policies and a list of common questions instead. The package output and word limits stay the same. I will not invent store policies or product claims.
Will you install the FAQ or send replies to customers?
No. This is a writing service. You receive an editable FAQ document and a spreadsheet of reply templates. Website edits, helpdesk configuration and customer messaging are not included.
What counts as a revision?
Changes to wording, tone or organization within the agreed scope and supplied policies. New policies, additional tickets, extra templates or another language require a separate scope.
