I will be your expert cx support and manager

Stop losing customers to slow response times!

As a current CX Support Manager with 6+ years of experience, I know that great support is the backbone of a successful business. I dont just answer tickets; I build a professional support infrastructure using Zendesk, Salesforce, TalkTo, and Panda Care.

What I offer in this Gig:

• Technical Setup: Full configuration of your helpdesk tools.
• Team Leadership: Managing and mentoring your support agents.
• Workflow Optimization: Creating Macros, Triggers, and SOPs to cut response times in half.
• Performance Tracking: Weekly reports on CSAT, NPS, and FCR metrics.

Why Me? I have a proven track record of reducing friction and increasing customer retention. Whether you are a startup needing a setup or an established brand needing a manager, I am here to deliver.