I will provide professional customer support via chat, email, and phone

Pakistan

I speak English, Urdu

Customer Support and Customer Experience Specialist

I help businesses with customer support, sales, and virtual assistance. I have 10+ years of experience across SaaS and FinTech, handling email, live chat, onboarding, KYC, payments, disputes, refunds,...
About this Gig

Need reliable customer support for your business? I can help you handle customer questions, resolve issues, and keep your customers informed with fast, professional communication.


Im an experienced Customer Support Specialist with 9+ years of experience across SaaS, fintech, technology, and customer-facing roles.


I can provide:

Email and ticket support

Live chat support

Customer issue resolution

Social media customer support

Phone support

Customer onboarding and account assistance

Escalation handling and follow-up

CRM and support ticket management


Tools I work with include: Zendesk, Freshdesk, Intercom, Salesforce, and other CRM/support platforms.


I can follow your existing workflows, FAQs, knowledge base, tone of voice, and escalation procedures.


Languages: English, Urdu, and Punjabi.

Whether you need part-time coverage or ongoing customer support, Ill provide professional communication, careful issue handling, and reliable service.


Please message me before ordering so we can confirm your support needs, channels, hours, and workflow.

Social media platform:

Facebook

•

Twitter

•

Instagram

•

LinkedIn

•

TikTok

Service type:

Technical support

Language:

English

•

Punjabi

•

Urdu

Timezone:

24/7

Support software:

Freshdesk

•

Zendesk

•

Salesforce

•

Intercom

Knowledge base software:

Document 360

•

Confluence

•

Freshdesk

•

Other

My Portfolio