I will provide professional customer support via chat, email, and phone
Customer Support and Customer Experience Specialist
About this Gig
Need reliable customer support for your business? I can help you handle customer questions, resolve issues, and keep your customers informed with fast, professional communication.
Im an experienced Customer Support Specialist with 9+ years of experience across SaaS, fintech, technology, and customer-facing roles.
I can provide:
Email and ticket support
Live chat support
Customer issue resolution
Social media customer support
Phone support
Customer onboarding and account assistance
Escalation handling and follow-up
CRM and support ticket management
Tools I work with include: Zendesk, Freshdesk, Intercom, Salesforce, and other CRM/support platforms.
I can follow your existing workflows, FAQs, knowledge base, tone of voice, and escalation procedures.
Languages: English, Urdu, and Punjabi.
Whether you need part-time coverage or ongoing customer support, Ill provide professional communication, careful issue handling, and reliable service.
Please message me before ordering so we can confirm your support needs, channels, hours, and workflow.
Service type:
Technical support
Language:
English
•
Punjabi
•
Urdu
Timezone:
24/7
Support software:
Freshdesk
•
Zendesk
•
Salesforce
•
Intercom
Knowledge base software:
Document 360
•
Confluence
•
Freshdesk
•
Other
My Portfolio
FAQ
What customer support tools do you work with?
I work with Zendesk, Freshdesk, Intercom, Salesforce, and other CRM and customer support platforms.
Can you customize the number of hours or services included?
Yes. I can provide customized support hours and services based on your business needs. Please message me before ordering.
What are your working hours and availability?
My availability can be arranged based on your required support schedule and coverage needs. Please contact me to discuss your requirements.
How do you handle upset or angry customers?
I remain calm and professional, listen carefully, understand the issue, provide a clear solution when possible, and escalate the matter when necessary.
Can you follow our existing FAQs, knowledge base, and support procedures?
Yes. I can follow your existing FAQs, knowledge base, tone of voice, workflows, and escalation procedures.

