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$
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I will install zammad helpdesk on your server
Helping You Get Hired, Online, and Supported Efficiently
Welcome! I’m a versatile and detail-oriented freelancer with hands-on experience in three powerful domains that help businesses and individuals grow efficiently
✅ Job search & application support
✅ W...
Level 1
Has met certain performance criteria and shows strong potential in the marketplace.
About this Gig
Need a powerful, self-hosted ticketing system that automates your support process?
I will professionally install, configure, and automate the Zammad Helpdesk Ticketing System on your Linux server, transforming the way your business handles customer support.
Zammad is a modern, open-source helpdesk solution that supports email-based ticketing, team collaboration, automation, and multi-channel support all in one sleek interface.
What This Gig Offers:
- Zammad installation on Ubuntu/Debian server
- Domain configuration (DNS & access URL)
- Email integration (IMAP/SMTP for sending & receiving)
- ️ Auto-create tickets from emails (when a user emails your support address)
- Smart ticket assignment:
- Assign to specific agent based on rules
- Auto-assign to available agent if default agent is offline
- Auto-escalation if not responded within a set time
- Real-time Slack notification for reassignment
- Triggers, escalations, and automation workflows
- ️ Branding customization (logo, colors, welcome message)
- Departments, groups, and user roles setup
- Email auto-response to customer with ticket number and status
- I Will Provide Expert Online Consulting for Zammad Helpdesk Setup and Automation.
Software type:
Workspace
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CRM
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Other
