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Fiverr Pro
English
$
USD
I will build an ai customer support chatbot for your website and whatsapp
Usama
About this gig
Your team answers the same customer questions every day. Let an AI chatbot handle them, 24/7, and pass the tricky ones to a human.
I build AI customer support chatbots on n8n that answer from your own content and know when to hand over.
WHAT YOUR CHATBOT DOES
- Answers from your FAQs, help docs, policies and product pages
- Works on your website, WhatsApp, Messenger, Instagram or Telegram
- Hands off to your team by email, Slack or your helpdesk, with a summary
- Captures leads and creates tickets automatically
- Looks up orders or bookings in your systems (Premium)
BUILT TO BE TRUSTED
- Says when it doesn't know instead of guessing
- Tested against your real customer questions before delivery
- Tells users they're chatting with AI, as EU rules now require
- Runs in your own accounts: you own the bot and its data
HOW IT WORKS
1. Share your content and the channels you use
2. I set up the knowledge base and the conversation rules
3. I test with your real questions and fine-tune
4. You go live, and I train your team in a short walkthrough
Not sure which package fits? Message me with your website and your top customer questions.
Get to know Usama
Usama
AI Agents and n8n Automation Expert
- FromPakistan
- Member sinceJul 2018
- Avg. response time1 hour
Languages
English, German, Spanish, French
I've spent 7+ years building software, including time as a Lead of Technology, and now I do one thing: build custom Python solutions directly for clients like you.
There's no team, no juniors, and no handoffs. The person you message is the person who architects your solution, writes every line of code, and delivers it.
Not sure which gig fits? Message me with a description of what you need and I'll point you to the right starting point, or we can begin with an hourly engagement.
My Portfolio
FAQ
What can the chatbot answer?
Anything covered by the content you give me: FAQs, help articles, policies, product pages and PDFs. When a question isn't covered, it says so and offers a human instead of guessing.
Will it make things up?
It is instructed to answer only from your content, and I test it against your real customer questions before delivery. When it isn't sure, it hands the chat to your team rather than inventing an answer.
Which channels does it work on?
Your website through a chat widget, plus WhatsApp, Facebook Messenger, Instagram or Telegram. Standard includes one messaging channel and Premium up to three.
How does the handoff to a human work?
The bot passes the conversation, with a short summary, to your team by email, Slack or your helpdesk (for example Zendesk, Freshdesk or HubSpot), so customers never have to repeat themselves.
What will it cost to run each month?
You pay for your n8n plan or server, the AI model usage, and WhatsApp messaging fees if you use WhatsApp. Each customer message runs the workflow once, so I estimate your monthly cost from your chat volume first.
Can it check orders or bookings?
Yes, in Premium. I connect it to your store or booking system (for example Shopify or WooCommerce) through its API, with a check that the customer is who they say they are.
Does it speak other languages?
Yes. It replies in the customer's language. Premium includes testing in up to 3 languages you choose.
Is it allowed on WhatsApp?
Yes, for supporting your own customers. WhatsApp's business terms ban general-purpose AI assistants offered as the product itself, not AI that supports a real business. You'll need a WhatsApp Business API account, and I can help set it up.
How do I update what it knows?
Edit the documents in the folder we connect, and the bot picks up the changes on its next sync (Standard and Premium). Basic includes one update within 14 days.
