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I will be your customer support specialist for email, chat and phone
Experienced Customer Support Specialist, Email, Chat, Phone and CRM
With 10+ years of experience in Customer Service, eCommerce, Banking, Logistics, Sales & Operations, including hands-on experience managing my own eCommerce business, I provide reliable customer suppo...
About this Gig
Professional Customer Support | Email, Live Chat & Phone
Are customer inquiries, emails, live chats, phone calls, complaints, and order issues taking valuable time away from running your business?
With 10+ years of experience in Customer Service & Support across eCommerce, banking, telecom, insurance, logistics, and sales, I can professionally manage your customer interactions while you focus on growing your business.
My Customer Support Services Include:
- Email Customer Support
- Live Chat & Messaging Support
- Inbound & Outbound Phone Support
- Customer Inquiries & General Assistance
- Complaint & Objection Handling
- Order Processing & Order Management
- Shipping & Delivery Updates
- Returns, Refunds & Cancellations
- Product & Pre-Sale Support
- After-Sales Customer Support
- Customer Follow-Ups
- Issue Resolution & Escalations
- CRM & Helpdesk/Ticket Management
- Customer Records & Data Updates
- Amazon & eBay Customer Support
- E-commerce Store Support
- Customer Retention & Relationship Management
I provide professional communication, empathy, patience, problem-solving, accurate record keeping, and a customer-first approach across every interaction.
I am experienced with CRM systems, HubSpot, Siebel, Amazon
My Portfolio
FAQ
1. What customer support services can you provide?
I provide complete customer support through email, live chat, phone calls and messaging. I can handle inquiries, complaints, orders, refunds, returns, cancellations, delivery updates, follow-ups, escalations, pre-sale and after-sales support.
2. Do you have previous customer service experience?
Yes. I have 10+ years of experience across customer service, e-commerce, banking, telecom, insurance, logistics and sales, including customer communication, complaint handling, issue resolution and CRM management.
3. Can you provide eCommerce customer support?
Yes. I can assist with orders, shipping and delivery inquiries, returns, refunds, cancellations, product questions, customer complaints, order follow-ups and after-sales support, including Amazon and eBay customer service.
4. Can you handle phone, email and live chat support?
Yes. I can provide inbound/outbound phone support, professional email support and real-time live chat support, depending on your business requirements and working hours.
5. Which CRM and customer support tools can you use?
I have experience with HubSpot, Siebel, CRM systems, Amazon Seller Central, eBay, Outlook and Google Workspace. I am also comfortable learning and adapting to your preferred CRM, helpdesk or ticketing platform.
6. Can you follow our SOPs, scripts and response templates?
Absolutely. I can follow your SOPs, call scripts, brand guidelines, escalation procedures and email/chat templates to maintain consistent and professional communication with your customers.
7. Can you provide ongoing or long-term customer support?
Yes. I am available for both short-term and ongoing support. Please contact me before ordering so we can discuss your workload, working hours, response expectations and specific requirements.
8: What if your services don’t fully match my requirements?
Please message me before placing your order. We can discuss your requirements, workload, preferred tools and expectations to make sure my services are the right fit for your business.
