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$
USD
I will be shopify elite customer support agent
8 years of experience as CSR working globally with Walmart, Revolut etc
With 8 years of experience working with global brands and a background in Financial Strategy (CA Stream), I focus on the only two metrics that matter:
🔹 Lowering CAC (Cost Per Acquisition)
🔹 Maximi...
About this Gig
Greetings,
Running a Shopify store can be overwhelming, from managing orders to keeping your customers happy.
Tickets waiting ?
Delivery delays?
Returns/cancellations chaos?
Insurance claims denied?
Bad reviews?
That's where I come in.
This is Usman with 8+ years of experience in the customer support and managed high volume of the customer's concerns with 96% customer satisfaction rates
Services i provide:
- Customer Service (Social Media, Email and Live Chat)
- E-commerce Support ( Shopify )
- Store management
- Customer exchange, refund, and chargebacks
- Product Listing
- Record Keeping
- Automated Drop shipping store setup
- Email Support
- Social Media Support
- Customer Dispute Management
- Ticket Resolution
- Inbound call support and customer service
Why me?
1-Understanding your customers' needs and wants
2-Treating your customers respectfully
3-Acting on promises made to your customer Handling complaints and returns gracefully
4-Exceeding customer expectations
5- Guaranteed customer satisfaction
Tools:
Gmail Suite, Shopify, HelpDesk, Live Chat, FreshDesk, Zendesk, Tidio
Feel free to reach out to me before placing order so we can discuss details
Be shopify elite customer support agent
FAQ
Do you support voice / call support also?
I offer voice / call support as an option. If your store needs inbound or outbound calls through VOIP, Skype, or other tools, I can integrate that as a package or add-on
Can you maintain brand tone and policies?
Yes. I will use your brand guidelines / style guide / FAQ policy. All communications will align with your voice so your customers feel consistency.
How will reporting work?
I can send daily or weekly reports including: number of tickets resolved, average response time, top issues, and suggestions for improving customer satisfaction.
Are you flexible handling complex issues?
I handle product inquiries, order tracking, returns & refunds, payment disputes, customer complaints, live chat escalation, general support queries, and voice calls if needed. I am able to make customer negative impression into positive one
