I will ai customer support chatbot with rag and shared inbox

U
usmanasghdev
U
usmanasghdev
Usman Asghar
ai customer support chatbot with rag and shared inbox
Full Screen
ai customer support chatbot with rag and shared inbox
Full Screen
Full Screen
ai customer support chatbot with rag and shared inboxai customer support chatbot with rag and shared inboxai customer support chatbot with rag and shared inbox

About this gig

I will set up an AI customer support system for your website that combines RAG-based knowledge answers with a shared support inbox and human handoff.


This is more than a basic FAQ chatbot. The assistant can use your approved business documents and knowledge base to answer customer questions, while your team can view conversations and take over when human support is needed.


Depending on the package, I can configure:

  • AI customer support chatbot for your website
  • RAG knowledge base using your business documents
  • Source-aware answers and citations where appropriate
  • Shared support inbox and human handoff
  • Customer and conversation management
  • CRM, database or API integration
  • Workflow and support-process integration
  • Existing user authentication integration


I build production-oriented systems with .NET, React, PostgreSQL and modern AI technologies.


Hosting, AI model/API usage and other third-party service costs are not included unless specifically agreed. Complex integrations or custom source-code ownership should be discussed before ordering so I can provide the correct scope.

  • Bot type

    • Customer Service & Support
    • Scheduling & Assistance

  • AI engine

    • Gemini
    • Open AI GPT
    • Grok
    • LLaMA
    • Vapi.ai
    • ChatGPT
    • Ollama

  • Programming language

    • C#
    • JavaScript
    • Python
    • TypeScript
    • React

  • Tools & frameworks

    • Other

  • Platforms

    • Websites

Get to know Usman Asghar

Usman Asghar

Senior Systems Devloper, AI Integration, Automation, Voice Agent, RAG, SaaS

  • FromUnited Kingdom
  • Member sinceAug 2023
  • Avg. response time1 hour

  • Languages

    English
I’m a London-based Sr. Software Engineer and Technical Lead with 13 years of software development experience. I specialise in ASP.NET Core, C#, Python, React, SQL Server/PostgreSQL, AI integration, workflow automation, RAG, voice agents, SaaS, and legacy modernisation. I help businesses modernise existing software, automate workflows, integrate AI agents and APIs, and build reliable production-ready applications. My approach focuses on clean architecture, secure integrations, maintainable code, testing, failure handling, scalability, and clear delivery milestones from discovery to production.

My Portfolio

Related tags