I will manage your ecommerce store operations, fulfillment, and customer service

Running a growing ecommerce brand means juggling customer service, order fulfillment, supplier delays, and inventory often all at once. I take that off your plate.

With over 10 years of experience in ecommerce operations and customer service, I've supported DTC and Shopify brands through day-to-day order management, customer support, fulfillment coordination, and inventory tracking.

What I bring:

• 10+ years hands-on Shopify management (orders, refunds, product uploads, inventory, subscriptions)
• Managed a 20+ agent support team for a global ecommerce retailer, improving CSAT from 79% to 85% and cutting SLA response time to under 8 hours
• Coordinated suppliers, 3PLs, and warehouses to resolve shipping and inventory issues
• Built SOPs, trackers, and reporting dashboards that scale with growing businesses
• Experienced across Zendesk, Gorgias, Freshdesk, and Amazon Seller Central

What I handle for you:

• Daily order processing, refunds, returns, exchanges
• Customer support across email, chat, Facebook, Instagram, Trustpilot, Amazon
• Supplier and fulfillment coordination
• Inventory monitoring and low-stock alerts
• Weekly operations and KPI reporting

Ideal for: Shopify, Amazon, or Etsy brands