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$
USD
I will develop and configure servicenow solutions, workflows, and integrations
Valentyna M.
About this gig
Struggling with your ServiceNow setup? Let's fix that!
I am a certified ServiceNow professional (CSA | CIS-DF) with 2+ years of hands-on experience in ITSM, CSM, ATF Testing, Service Portal development, Workflows, and Integrations. I specialise in delivering reliable, scalable and customised ServiceNow solutions tailored to your specific business needs.
Here's what I can help you with:
- Configure and customize core ITSM modules (Incident, Change, Problem and Request)
- Build and execute Automated Test Framework (ATF) test suites and test plans
- Develop Service Portals using AngularJS (redesign or build from scratch)
- Automate business processes using Flow Designer and Workflow Editor
- Integrate ServiceNow with 3rd-party systems via REST, SOAP and Integration Hub
- Develop catalog items, record producers and variable sets
- Customize forms, UI policies, UI actions, client scripts and business rules
- Create dashboards, reports and performance analytics indicators
- Manage users, groups, roles and access controls (ACLs)
- Configure SLAs, notifications and email templates
- Handle import sets and transform maps for data migration
- Set up and maintain CMDB and configuration items (CIs)
Get to know Valentyna M.
Valentyna M.
ServiceNow Developer
- FromSlovakia
- Member sinceJun 2026
Languages
English, Russian, Ukrainian, Slovak
ServiceNow Developer with 2+ years of experience spanning software testing and development. Proficient in Automated Test Framework (ATF), functional and regression testing, and ensuring platform quality. Transitioned into development with strong expertise in ServiceNow platform configuration, scripting, workflows, and Service Portal development. Skilled in building and managing integrations via REST/SOAP APIs and Flow Designer.
FAQ
Do I need to provide access to my ServiceNow instance?
Yes, admin access or a shared PDI (Personal Developer Instance) is required to carry out any configuration or development work. All credentials are kept strictly confidential.
What if I don't have a ServiceNow instance?
No problem! I can work on a Personal Developer Instance (PDI) which is a free ServiceNow environment, and then provide you with detailed documentation or export of the work done.
Do you work on all ServiceNow versions?
Yes, I have experience working across multiple ServiceNow versions.
What if the task takes longer than expected?
I will always communicate proactively if a task is more complex than scoped. Delivery timelines will be discussed and agreed before work begins to avoid any surprises.
Can you help with both personal and enterprise projects?
Absolutely! Whether you're a solo developer needing a second opinion or an enterprise team requiring full implementation support, I can tailor my service to your needs.
Do you offer support after delivery?
Yes, I offer post-delivery support within the revision period. For ongoing support beyond that, feel free to message me to discuss a custom arrangement.
What information do you need to get started?
A clear description of the task, access to your ServiceNow instance or PDI, and any relevant documentation or requirements you already have.
