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Fiverr Pro
English
$
USD
I will turn your saas customer feedback into growth opportunities
About this Gig
Sitting on support tickets, reviews, survey responses, or usage data with no time to make sense of them? I synthesize scattered customer feedback into clear, prioritized growth opportunities your team can actually act on. I will provide recurring pain points, unmet needs, quick wins, and roadmap direction. Recommendations can span product, communication, and experience opportunities not just a list of feature requests.
Ideal for:
- Product, CX, or Ops teams overwhelmed by incoming feedback
- SaaS teams post-launch or scaling (Series A-C)
- Health-tech, infra-tech, insurance tech, enterprise/HR-tech, and related industries handling growing feedback, escalation, or post-procurement volume
What you'll walk away with:
- A clear view of recurring themes and high-impact opportunities
- Feedback translated into experience, operational, and business implications
- Prioritization to inform your roadmap, not just a summary of what people said
See my case studies below for examples of this in action including work that led to prioritized roadmaps and quick-win identification for real product team.
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FAQ
How will you get to know our product/service?
Gathering context is core to how I work. Accurate synthesis depends on understanding what you're building, not just the raw feedback. For digital or online products, please share a link. For anything else, supporting materials like decks, screenshots, or documentation are helpful.
What kind of data do you work with?
I specialize in qualitative data from sources such as customer interviews, surveys (open-ended responses), support tickets, app reviews, sales call notes, VOC programs, onboarding feedback, and other feedback channels. I can also incorporate relevant quantitative data when available.
What methodology do you use?
I use thematic coding and affinity mapping to identify recurring patterns across your feedback. I can share the working Google Sheet or Miro board (as a PDF) alongside your final deck, so you can see how themes were grouped and derived.
Do you implement recommendations or create artifacts?
My focus is on sense-making — translating raw feedback into clear findings and implications for decision-making. Deciding what to build, and implementing it, stays with your product, design, or operations teams.
What will the end deliverable be?
The final output is an insight synthesis deck. I'm open to discussing other formats as required. Note: the depth of implications depends on the context provided in the onboarding questionnaire.
What if I need this faster, or my data arrives late?
Rush delivery may be possible depending on scope — feel free to message me before ordering to check availability. If your data or context arrives after the project starts, delivery timelines will shift accordingly to keep the analysis accurate.
