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Fiverr Pro
English
$
USD
I will manage your inbox, comments, reviews and customer support
Virtual Assistant for creators and businesses
You don’t need another task-doer, you need reliable support you can trust.
I help creators and businesses manage inbox, DMs, content, and customer communication so operations run smoothly and you can...
About this Gig
Stop losing sales to slow response times. Running a business is demanding, and the first thing to suffer is often your communication. Whether its a burning question in your DMs, a glowing review on Google, or an urgent email, every interaction is a vital opportunity to build loyalty.
I provide professional inbox management and customer support so you can focus on scaling while I handle the conversation.
What I Offer:
- Inbox Management: Clearing clutter, tagging priority items, and responding to emails.
- Social Engagement: Replying to DMs and comments (Instagram, TikTok, Facebook, LinkedIn).
- Review Management: Professional replies to Google/Yelp reviews to protect your reputation.
- Customer Support: Order tracking, issue resolution, and empathetic solutions.
- Brand Voice: Seamlessly adapting to your specific tone and personality.
Why Hire Me?
- I bring high-level experience from corporate retail (Aritzia), luxury hospitality, and boutique marketing. I understand how to pivot between a polished corporate tone and a friendly, niche brand voice.
Please message me before placing an order to discuss your workflow!
Messaging platform:
•
Social media
Language:
English
•
Spanish
Work model:
Weekly assistance
•
Monthly retainer
Industry:
E-Commerce
•
Marketing & advertising
Purpose:
Personal
My Portfolio
FAQ
How do I give you access to my accounts?
I recommend using tools like LastPass or Dashlane for secure password sharing, or adding me as a "Staff" member or "Editor" on platforms like Shopify, Gmail, or Meta Business Suite. We will discuss the most secure method for your specific platforms before we begin.
How many platforms are included?
Basic covers 2 platforms (e.g., Email + IG). Standard covers 4. Premium offers full support for all your channels. Limiting platforms per plan ensures focused, high-quality responses and faster turnaround times, while giving you the flexibility to scale as your business grows
What if I have high message volume?
My packages are based on active hours. If your volume is very high, I’ll prioritize urgent DMs and emails first. If we need more time to clear a backlog or handle a big launch, we can always scale up or create a custom offer to ensure no customer is left waiting!
Can you handle 8–10 platforms at once?
Yes! I’ve managed 10+ channels in fast-paced roles. For complex setups, I recommend the Premium package. This gives me the time needed to monitor every corner of your digital presence while keeping consistent across every single platform.
Can you manage high-volume "sale" periods or product launches?
Absolutely. If you expect a surge in volume due to a launch or promotion, please message me. We can adjust the weekly hours or create a custom offer to ensure your response times stay fast during peak traffic.
Do you handle "difficult" customers or negative reviews?
Yes. I am trained in de-escalation techniques from my background in luxury hospitality. I focus on turning negative experiences into positive brand moments through empathy and professional problem-solving.
What happens if you receive a question you don’t know how to answer?
I never "guess." I’ll flag complex queries or save them as drafts for your approval. In the requirements, you can provide an FAQ doc, or we can build a "Knowledge Base" together. This ensures every response is accurate and matches your brand’s specific expertise!
How do you learn my brand’s specific "voice" or tone?
I have experience adapting to diverse tones, from polished corporate styles (like Aritzia) to friendly, niche vibes (like boutique cafes). If you have a style guide, please share it! If not, I can audit your previous responses to ensure my replies are indistinguishable from your own.
Do you handle content posting too?
This gig focuses strictly on engagement and support (DMs, comments, reviews, and emails). By focusing on communication rather than content creation, I can guarantee faster response times and a deeper level of care for your community.
How is the daily check-in handled?
Check-ins are flexible: daily, EOW, every other day etc. We can connect via a 10-min video call to align on tasks; please note this time is included in your purchased weekly hours. This ensures I stay focused on your inbox while keeping our communication streamlined and efficient!
