I will build sop templates to organize your small hotel operations

Spain

I speak English, Spanish, Thai, Dutch

Customer Operations Professional

I’m an operations and customer experience professional with over 10 years of experience across hospitality, customer operations and retail. I help turn complex or disorganized processes into clear, pr...
About this Gig

I help hospitality businesses turn messy or unclear processes into simple, practical SOPs that teams can actually follow.


For this gig, I will create one customized SOP based on your existing workflow, notes, screenshots, or documentation.

Your SOP can cover areas such as:

  • guest service
  • reservations
  • cancellations
  • front desk procedures
  • customer support
  • escalations
  • internal workflows
  • onboarding or daily operations


My background is in customer operations and hospitality, with hands-on experience managing complex cases, improving workflows, coordinating across teams, and creating SOPs for real operational processes.


You provide the process and information I organize it into a clear, professional document that is easy for your team to use.


Please message me before ordering if your process is especially complex or involves multiple departments.

Business type:

Startups

•

Other

Industry:

Food & beverage

•

Travel & tourism

Service type:

Workflow optimization